Malomatia Customer Service Representative Interview Questions and Answers

You will be given a topic on which you have to speak for like 4-5 mins. Just make sure you explain the topic in a very subtle yet professional way.

Q1. They ask you to explain about your resume. In this you can explain your educational background, professional background (if experienced), your hobbies, where you stay. However, make sure you only mention p...read more
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Q2. The hr can ask you why you think you deserve this job. Explain your personality traits which you think will be beneficial for the company growth. For example you can say I'm a very positive person.. I alwa...read more
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Q1. General questions like what was your role in the previous company.
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Q1. Will you be able to manage night shift?
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There are 3 set of questions that you want to clear.

Q1. They asked me what's the purpose of joining this firm.
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Q2. Question related to education.
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Q1. Self intro and write one paragraph
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Q1. Manager round, discuss about salary and technical question s
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Q1. Tell me about yourself.
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Q2. Why do you want to join wipro?
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Q3. What do you know about customer service representatives?
Ans. 
Customer service representatives are professionals who interact with customers to provide information, handle complaints, and process orders.
• Customer service representatives are responsible for addressing customer inquiries and resolving issues.

• They often work in call centers, retail stores, or online platforms.

• Good communication skills, patience, and problem-solving abilities are essential for this role.

• Examples of ta...read more
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It was 45 min apptitude test it was not a difficult test.

Q1. Tell me something about yourself
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Q2. Tell me something about your self
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Essay on any topic like technology etc

Essay on any topic with atleast 250 words

Q1. Know about organisation
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Q1. Some basic questions
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Q1. Introduction Why do you want to join us How much expensive do you have
Ans. 
I want to join your company because of its excellent reputation and commitment to customer satisfaction.
• I am impressed by the positive reviews and feedback from customers about your company's customer service.

• I believe in the importance of providing exceptional customer service and your company aligns with my values.

• I am excited about the opportunity to contribute to a team that prioritizes customer satisfaction.

• Your c...read more
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Q1. Introduce yourself Work profile What do you know about loans
Ans. 
I am a Customer Service Representative with knowledge in loans.
• I have experience working as a Customer Service Representative, assisting customers with their loan inquiries and applications.

• I am familiar with different types of loans such as personal loans, home loans, and car loans.

• I understand the loan application process, including the required documentation and eligibility criteria.

• I am knowledgeable about interest...read more
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