Lenskart Senior Quality Engineer Interview Questions and Answers for Experienced

My current KRA is to improve product quality by implementing effective quality control measures. Achievements include reducing defect rate by 20% and increasing customer satisfaction by 15%.

• Implemented statistical process control to identify and address quality issues

• Conducted root cause analysis to identify the source of defects and implemented corrective actions

• Collaborated with cross-functional teams to improve prod...read more

Rejection rate is the percentage of rejected products or services. As a Senior Quality Engineer, it's my responsibility to reduce it.

• Rejection rate is a key metric to measure the quality of products or services.

• It's important to identify the root cause of rejection and take corrective actions.

• Reducing rejection rate can improve customer satisfaction and increase profitability.

• Examples of rejection rate include rejected...read more

Dealing with customer complaints requires active listening, empathy, and prompt resolution.

• Listen actively to the customer's complaint and acknowledge their concerns.

• Express empathy and apologize for any inconvenience caused.

• Investigate the issue thoroughly and provide a prompt resolution.

• Follow up with the customer to ensure their satisfaction and prevent future complaints.

• Maintain a positive attitude and remain profe

ISAO stands for Information Sharing and Analysis Organization. It is a standard requirement for cybersecurity.

• ISAO is a collaboration between private sector, government, and non-profit organizations to share information about cyber threats and vulnerabilities.

• ISAOs must adhere to certain standards set by the Department of Homeland Security (DHS) to ensure the quality and effectiveness of information sharing.

• ISAOs must ...read more