Leebykart Services Customer Relation Officer Interview Questions and Answers

Reasoning, written email chat

Q1. How did you sepen your last weekend
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Q1. You should have active Internet and laptop and head phone compulsory
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Q2. It’s all online interview
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Test given you have to answer it correctly

Q1. They check your communication skills
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It was two hours test on computer

Informally to discuss ideas, solve problems, or make comments. Support that programming.

From relevant, informative blog content to engaging webpages, landing pages, whitepapers, and emails, a comprehensive content marketing strategy should run.

Q1. Tell me about your self
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Q2. Why do you hire our company
Ans. 
We hired your company for its reputation for excellent customer service and innovative solutions.
• Reputation for excellent customer service

• Innovative solutions offered by your company

• Positive feedback from other clients
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Q3. What is finance
Ans. 
Finance is the management of money and investments.
• Finance involves managing money, investments, and other financial assets.

• It includes activities such as budgeting, saving, investing, and borrowing.

• Finance is essential for individuals, businesses, and governments to make informed financial decisions.

• Examples of finance include personal budgeting, corporate finance, and government fiscal policy.
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Q4. What is purchase returns
Ans. 
Purchase returns refer to products that customers return to the seller for various reasons.
• Purchase returns are products that customers return due to defects, damages, wrong items, or dissatisfaction.

• They are usually accompanied by a return authorization process to ensure proper handling.

• The seller may issue a refund, replacement, or credit for the returned items.

• Examples include returning a damaged electronic device o
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Q5. What is your strength and weekness
Ans. 
My strength is my ability to communicate effectively with customers and my weakness is that I can be overly detail-oriented at times.
• Strength: Effective communication skills

• Strength: Ability to build rapport with customers

• Weakness: Being overly detail-oriented

• Weakness: Striving for perfection in every task
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Aptitue - Arthmetic progression
Geometric progression , general forumlas

Q1. What is a customer service ?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance

• Good customer service can lead to custo
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Q2. How u will slove if customer irritate u?
Ans. 
I will remain calm and professional, listen to the customer's concerns, and try to find a solution to their problem.
• Take a deep breath and remain calm

• Listen actively to the customer's concerns

• Empathize with the customer and apologize for any inconvenience

• Try to find a solution to the customer's problem

• If necessary, escalate the issue to a supervisor or manager

• Follow up with the customer to ensure their satisfaction
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Q3. How can you improve dissatisfied customer?
Ans. 
To improve a dissatisfied customer, listen to their concerns, apologize for any inconvenience caused, offer a solution, and follow up to ensure satisfaction.
• Listen actively to the customer's concerns and empathize with their situation.

• Apologize for any inconvenience caused and take responsibility for the issue.

• Offer a solution that addresses the customer's concerns and meets their needs.

• Follow up with the customer to e...read more
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Q4. How can u develop ur progress and relation with customer?
Ans. 
Developing progress and relations with customers requires active listening, effective communication, and timely follow-up.
• Actively listen to customers' concerns and needs

• Communicate effectively and empathetically

• Provide timely follow-up and resolution to issues

• Personalize interactions to build rapport

• Continuously seek feedback to improve service

• Offer additional value through promotions or loyalty programs
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