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based on 2k Reviews

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Lava International Area Service Manager Interview Questions, Process, and Tips

Updated 24 Jun 2023

Top Lava International Area Service Manager Interview Questions and Answers

Lava International Area Service Manager Interview Experiences

3 interviews found

I applied via Naukri.com and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Procees of customer esclation
  • Ans. 

    Customer escalation process involves identifying, addressing and resolving customer complaints or issues in a timely and effective manner.

    • Listen to the customer's complaint or issue

    • Apologize for any inconvenience caused

    • Investigate the issue and gather relevant information

    • Offer a solution or resolution to the customer

    • Follow up with the customer to ensure satisfaction

    • Document the complaint and resolution for future refer

  • Answered by AI
  • Q2. How handle voc , Market visits
  • Ans. 

    VOC and market visits are handled by actively listening to customer feedback and regularly visiting the market to understand customer needs.

    • Regularly visit the market to understand customer needs

    • Actively listen to customer feedback and address any concerns

    • Use customer feedback to improve products and services

    • Train and educate team members on how to handle VOC and market visits

    • Develop and implement strategies to increas

  • Answered by AI
  • Q3. Ground reality of process implementation
  • Ans. 

    Ground reality of process implementation refers to the actual implementation and effectiveness of a process in real-life situations.

    • It is important to assess the ground reality before implementing a process

    • Factors such as culture, resources, and communication can impact the success of a process

    • Regular monitoring and feedback can help improve the implementation of a process

    • For example, a company may have a process for c...

  • Answered by AI
  • Q4. How many market visits in a month
  • Ans. 

    The number of market visits in a month varies depending on the needs of the area and the goals of the company.

    • The number of market visits can range from 5 to 20 per month.

    • The frequency of visits may increase during peak seasons or when launching new products.

    • The number of visits may also depend on the size of the area and the number of customers.

    • Regular market visits are important to maintain relationships with custome...

  • Answered by AI
  • Q5. What kind of things require to handle voc
  • Ans. 

    Handling VOC requires active listening, empathy, problem-solving skills, and effective communication.

    • Active listening to understand the customer's concerns and needs

    • Empathy to show that you understand and care about their situation

    • Problem-solving skills to find solutions to their issues

    • Effective communication to explain the solutions and follow up on the progress

    • Regular training and feedback to improve the VOC handling

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Gather latest best knowledge in your stream

I applied via Referral and was interviewed in Apr 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Previous company work experience or job experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Good knowledge

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Interview Questionnaire 

3 Questions

  • Q1. Offer letter & CTC negotiation
  • Q2. Basic & Essential information from employee
  • Q3. Personal & professional discussion & Career aspirations

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Refrigeration cycle
  • Q2. Washing machine operation

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare more technical information
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Brife about your self
  • Q2. Why should i hire you.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, give reply with confidence, always ready to join any where.

I applied via Recruitment Consultant and was interviewed in Nov 2021. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Tell me about yourself
  • Q2. What is your job role
  • Q3. What are key KPIs
  • Ans. 

    Key KPIs are measurable indicators that help track progress towards achieving business goals.

    • KPIs should be specific, measurable, achievable, relevant, and time-bound

    • Examples of KPIs include customer satisfaction, revenue growth, employee turnover rate, and service response time

    • KPIs should be regularly monitored and analyzed to identify areas for improvement

    • KPIs can vary depending on the industry and business objective

  • Answered by AI
  • Q4. Tell me about product range
  • Ans. 

    Our product range includes a variety of equipment and tools for industrial and commercial use.

    • We offer machinery for manufacturing and production processes.

    • We provide tools for maintenance and repair of equipment.

    • Our range includes safety equipment and protective gear.

    • We also offer specialized products for specific industries, such as construction or automotive.

    • Examples include welding machines, power tools, safety gog

  • Answered by AI
  • Q5. What are the challenge you faced in your job stint

Interview Preparation Tips

Interview preparation tips for other job seekers - Have a good knowledge about your job role, products, KPIs and challenges.

I applied via Approached by Company and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. What is your current company role & work & territory
Round 3 - Technical 

(1 Question)

  • Q1. HVAC technical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask for more money at time of interview.
Technical questions are more .

Interview Questionnaire 

2 Questions

  • Q1. Experience and field skills
  • Q2. You must have good experience in customer service and product knowledge

I applied via Naukri.com and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Previous role & duties
  • Q2. Problem solving skills
  • Q3. Taking care of responsibility and proformance improvement taks

Interview Preparation Tips

Interview preparation tips for other job seekers - Bater way to prove our skills and knowledge
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. About product and experience, customer handling, revenue generation, AMC
  • Q2. Installation And Service TAT
  • Q3. NPS related questions
Round 3 - One-on-one 

(1 Question)

  • Q1. AMC & REVENUE related questions

Lava International Interview FAQs

How many rounds are there in Lava International Area Service Manager interview?
Lava International interview process usually has 1 rounds. The most common rounds in the Lava International interview process are One-on-one Round.
How to prepare for Lava International Area Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Lava International. The most common topics and skills that interviewers at Lava International expect are Service management, Claim Settlement, Corrective Action, Customer Satisfaction and Operations.
What are the top questions asked in Lava International Area Service Manager interview?

Some of the top questions asked at the Lava International Area Service Manager interview -

  1. What kind of things require to handle ...read more
  2. How many market visits in a mo...read more
  3. How handle voc , Market vis...read more

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Lava International Area Service Manager Salary
based on 56 salaries
₹3.6 L/yr - ₹8.5 L/yr
37% less than the average Area Service Manager Salary in India
View more details

Lava International Area Service Manager Reviews and Ratings

based on 28 reviews

3.6/5

Rating in categories

3.9

Skill development

3.7

Work-life balance

3.2

Salary

3.1

Job security

3.5

Company culture

3.3

Promotions

3.4

Work satisfaction

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