OPPO Area Service Manager Interview Questions and Answers

Related to your work

Q1. Introduction and backgorund information
Add your answer
Q2. Work experience and case study with some technical questions
Add your answer

Discussion with senior management

Q1. Technical details share with others
Add your answer
Q2. Major defects share with senior tsc
Ans. 
Major defects are shared with senior TSC for resolution.
• Major defects are those that impact the functionality of the product or service.

• Senior TSC (Technical Support Center) is responsible for resolving major defects.

• Sharing major defects with senior TSC ensures timely resolution and customer satisfaction.

• Examples of major defects include system crashes, data loss, and security breaches.
Answered by AI
Add your answer
Q3. New models discuss with senior team
Add your answer
Q4. Hardworking Regularly job
Add your answer
Q5. 10 year experience lg company
Add your answer
Q6. Good working all oinmmm
Add your answer

Q1. Consumer electronics
Add your answer

Q1. Tell me something about yourself?
Add your answer
Q2. Are you comfortable to relocate
Ans. 
Yes, I am comfortable to relocate for the Regional Service Manager position.
• I am open to relocating for the right career opportunity.

• I have relocated for previous job positions and have adapted well to new environments.

• I understand the importance of being flexible and willing to move for career growth.
Answered by AI
Add your answer

Q1. How you deal with hyper customers
Ans. 
I remain calm, listen actively, empathize, and find a solution to address their concerns.
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their emotions

• Find a solution to address their issues

• Offer alternatives or compromises if necessary
Answered by AI
Add your answer
Q2. What about the local language if you get relocate
Ans. 
I am open to learning the local language if required for relocation.
• I am willing to take language classes or use language learning apps to improve my proficiency in the local language.

• I believe that learning the local language is essential for effective communication and integration into the new community.

• I am open to practicing the local language with native speakers or colleagues to enhance my language skills.

• I under...read more
Answered by AI
Add your answer

Q1. How to deal with hyper customers who is demanding unnecessary replacement
Ans. 
Listen to their concerns, empathize with them, explain company policies, offer alternative solutions if possible.
• Listen actively to the customer's concerns and let them vent their frustrations.

• Empathize with the customer by acknowledging their feelings and showing understanding.

• Explain company policies regarding replacements and why unnecessary replacements are not possible.

• Offer alternative solutions such as repairs, ...read more
Answered by AI
Add your answer
Q2. How to deal with your own employees
Ans. 
Dealing with employees involves effective communication, setting clear expectations, providing support, and recognizing achievements.
• Communicate openly and regularly with employees to address any concerns or issues

• Set clear expectations and goals for employees to work towards

• Provide support and resources to help employees succeed in their roles

• Recognize and reward employees for their achievements and hard work
Answered by AI
Add your answer

Q1. Tell me about yourself
Add your answer
Q2. Why you wanna join this company
Add your answer

Q1. Talking about OnePlus culture and vision or mission of OnePlus
Add your answer

Q1. Set a situation to handle customer escalatiom
Ans. 
Handling a customer escalation by actively listening, empathizing, and finding a solution.
• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and frustrations

• Apologize for any inconvenience caused

• Offer a solution or escalate to a higher authority if necessary
Answered by AI
Add your answer

Q1. Tell me about yourself
Add your answer
Q2. What is customer volume and how do you manage it ?
Ans. 
Customer volume refers to the number of customers visiting the center within a specific time frame. It is managed by optimizing staffing levels, scheduling appointments, and improving efficiency.
• Analyze historical data to predict peak times and adjust staffing accordingly

• Implement appointment scheduling system to spread out customer arrivals

• Train staff to handle high volume efficiently and provide excellent customer se...read more
Answered by AI
Add your answer
Q3. What is NPS and how to improve ?
Ans. 
NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.
• NPS is calculated by asking customers how likely they are to recommend a company, product, or service to others on a scale of 0-10.

• Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, Passives (score 7-8) are satisfied but unenthusiastic customers, and Detractors (score 0-6) are unhappy customers...read more
Answered by AI
Add your answer