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KOHINOOR TELEVIDEO Customer Care Executive Interview Questions and Answers

Updated 4 May 2021

KOHINOOR TELEVIDEO Customer Care Executive Interview Experiences

1 interview found

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself?
  • Q2. What was your previous job role & salary?
  • Q3. How much do you expect?

Interview Preparation Tips

Interview preparation tips for other job seekers - Confident and decent behaviour.
Formal attire.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-
Round 1 - One-on-one 

(5 Questions)

  • Q1. What is your aim? In ur job
  • Q2. Which location affects your work?
  • Q3. Which job likes new generation?
  • Q4. How can make money easy way?
  • Q5. Which way like by people?

Interview Preparation Tips

Interview preparation tips for other job seekers - Make jobs easier for people in rural areas.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Coding Test 

Aptitude test, examination that attempts to determine and measure a person's ability to acquire, through future training, some specific set of

Round 2 - One-on-one 

(3 Questions)

  • Q1. What is the gud service?
  • Ans. 

    Good service is providing efficient and effective assistance to customers to meet their needs and exceed their expectations.

    • Prompt and courteous responses to customer inquiries

    • Timely resolution of customer issues

    • Personalized assistance tailored to individual customer needs

    • Going above and beyond to ensure customer satisfaction

    • Consistent follow-up to ensure customer needs are met

    • Examples: Providing a refund for a dissati...

  • Answered by AI
  • Q2. Any gk question
  • Q3. Work place in gud service
  • Ans. 

    A workplace with good service is essential for customer satisfaction and loyalty.

    • Providing prompt and efficient responses to customer inquiries

    • Ensuring clear communication and understanding of customer needs

    • Going above and beyond to exceed customer expectations

    • Training and empowering employees to deliver exceptional service

    • Implementing feedback mechanisms to continuously improve service quality

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - write a thoughtful cover letter and practice before an interview,
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Apr 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. How will you handle customer query
  • Ans. 

    I will handle customer queries by actively listening, empathizing, providing solutions, and following up to ensure satisfaction.

    • Listen actively to understand the customer's query

    • Empathize with the customer's situation and show understanding

    • Provide clear and accurate solutions or information

    • Follow up with the customer to ensure their satisfaction

    • Maintain a positive and professional attitude throughout the interaction

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. Discussion on Salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while answering to the interviewer
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

A mixture of logical and grammatical questions.

Round 2 - One-on-one 

(1 Question)

  • Q1. Why do you want to apply for this job?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't fear interviewers are people they are not going to eat you.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Brief introducation
  • Q2. Past experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and fluent in english
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. What do you understand by Customer Service.
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone,...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep yourself updated and Be confident, try to make eye contact with HR and the other team members. I said to make eye contact not to stare them.
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Introductions and some basic knowledge
  • Ans. Told intro and gave answers according
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Good job but less money
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

An aptitude test is an exam used to determine an individuals skill or propensity to succeed in a given activity.

Round 3 - HR 

(2 Questions)

  • Q1. Tell me about yourself? Why you want to join this company? Why you skip previous co pany? What are the salary you expect?
  • Q2. What is the role of customer care executive? Tell me about strength and weakness?

Interview Preparation Tips

Topics to prepare for Indiamart Intermesh Customer Care Executive interview:
  • About company
  • Customer care executive role
Interview preparation tips for other job seekers - Built your network
Update your resume
Be honest with your cover letter
Be confident
Be prepared
Learn about the company
Clear your vision and mission

I applied via Company Website and was interviewed in Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service.

    • I have worked in the customer service industry for 5 years.

    • I have a strong ability to empathize with customers and understand their needs.

    • I am skilled in resolving customer complaints and finding solutions to their problems.

    • I have received multiple awards for my outstanding performance in customer care.

    • I am fluent in...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Customer service and customer care is best job I don't know I'm fresher I'm very interested ..
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KOHINOOR TELEVIDEO Interview FAQs

How to prepare for KOHINOOR TELEVIDEO Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at KOHINOOR TELEVIDEO. The most common topics and skills that interviewers at KOHINOOR TELEVIDEO expect are After Sales Service, customer care, Follow Ups, Solving Queries and Customer Service.

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KOHINOOR TELEVIDEO Customer Care Executive Reviews and Ratings

based on 2 reviews

1.0/5

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1.0

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1.0

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1.0

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1.0

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