Kogta Financial India Limited Collections Manager Interview Questions and Answers

I approach NPA customers with empathy, clear communication, and tailored solutions to resolve their issues effectively.

• Establish open communication: I initiate contact to understand their situation and challenges.

• Empathy and understanding: I listen actively to their concerns, showing that I care about their circumstances.

• Tailored repayment plans: I work with them to create manageable repayment options based on their fi...read more

NPA bucket refers to Non-Performing Assets in a collection portfolio.

• NPA bucket is a category of loans or debts that are not being repaid by the borrower.

• These assets are considered non-performing when the borrower fails to make scheduled payments for a certain period of time.

• NPA bucket is a key metric used by collections managers to track the performance of their portfolio.

• It is important for collections managers to c...read more

NPA Bucket starting from 90+ DPD means accounts that are 90 days past due or more.

• NPA Bucket refers to accounts that have not been paid for a certain number of days, starting from 90+ DPD.

• It indicates a higher level of delinquency and risk for the lender.

• Collections Manager would need to focus on strategies to recover payments from these accounts.

• Examples: contacting the debtor, offering payment plans, or initiating le