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I applied via Walk-in and was interviewed in Aug 2023. There were 2 interview rounds.
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I handle irate customers by remaining calm, empathizing with their concerns, and finding a solution to their problem.
Stay calm and composed
Listen attentively to the customer's complaint
Empathize with their frustration
Apologize for any inconvenience caused
Offer a solution or alternative
Seek assistance from a supervisor if necessary
Ensure customer satisfaction before they leave
I would remain calm and patient, offering assistance if needed.
Stay calm and composed
Offer assistance or suggestions if the customer seems indecisive
Apologize for any inconvenience caused
Ensure the customer feels heard and valued
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I was interviewed before Jul 2016.
I was interviewed before Jul 2016.
McDonald's
Yum!
Pizza Hut
Subway