Jodo Customer Support Specialist Interview Questions and Answers

Q1. About your self
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Q1. Do you have experience using Microsoft Excel?
Ans. 
Yes, I have extensive experience using Microsoft Excel for data analysis, reporting, and creating complex formulas.
• Proficient in creating pivot tables and charts for data visualization

• Skilled in using advanced functions such as VLOOKUP, IF, and SUMIF

• Experience in data cleaning, manipulation, and analysis

• Used Excel for financial modeling and forecasting

• Familiar with macros and automation to streamline processes
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Q2. Do you have experience managing a team of more than 50 members?
Ans. 
Yes, I have experience managing a team of over 50 members.
• Managed a team of 75 members in my previous role as Operations Manager.

• Implemented strategies to improve team productivity and efficiency.

• Conducted regular performance reviews and provided feedback to team members.

• Organized team-building activities to foster a positive work environment.
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Q3. Do you speak the Tamil language?
Ans. 
Yes, I am fluent in speaking Tamil language.
• Fluent in speaking Tamil language

• Can communicate effectively in Tamil

• Have experience working in Tamil-speaking environments
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Q4. Do you possess a laptop with Wi-Fi connectivity?
Ans. 
Yes, I possess a laptop with Wi-Fi connectivity.
• Yes, I have a laptop with Wi-Fi capability for remote work.

• I use my laptop to connect to the internet wirelessly.

• Having Wi-Fi connectivity on my laptop allows me to work from anywhere.
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Q5. Can you provide an overview of your experience?
Ans. 
I have over 10 years of experience in operations management, leading teams to achieve operational excellence.
• Led cross-functional teams to streamline processes and improve efficiency

• Implemented cost-saving initiatives resulting in significant savings for the company

• Developed and implemented strategic plans to meet operational goals

• Managed vendor relationships to ensure timely delivery of goods and services
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Q6. Have you taken the covid vaccine?
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Q1. Checking your communication skills and writing skills
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Mock chat

Q1. Salary discussion and job roles
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Q1. Normal question like tell me about yourself? about work experience.letter she asked me sell me anything you want to select.i selected smartphone to sell .
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Q1. Asked about family background about work experience.thats it
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Q1. Introduction, share ur views on some topic
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Q2. Ur aim, skills and about u beside of introduction
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Q1. Self knowledge and experience
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Grammar and logical reasoning test.

Q1. Can you please introduce yourself?
Ans. 
I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service and resolving customer issues.
• Experienced in handling customer inquiries and complaints

• Skilled in communication and problem-solving

• Proficient in using CRM systems and other customer service tools
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Q2. Work experience
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Q1. Tell me something about yourself
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in resolving customer complaints and issues in a timely manner

• I have a strong ability to communicate effectively with customers and colleagues

• I am proficient in using CRM systems and other customer service tools
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Q2. Pervious work experience and discuss with salary about
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Q3. What do you know about the my company
Ans. 
Our company is a leading provider of customer care solutions, known for its excellent service and innovative approach.
• Our company offers a wide range of customer care services, including phone support, email support, and live chat.

• We prioritize customer satisfaction and strive to exceed expectations in every interaction.

• Our company has won multiple awards for our exceptional customer service, demonstrating our commitme...read more
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Q4. Do you know india gold what was service
Ans. 
India Gold is a customer service platform that provides assistance and support for gold-related services in India.
• India Gold is a customer service platform specifically for gold-related services in India

• It offers assistance and support for buying, selling, and investing in gold

• Customers can get information on gold prices, trends, and market updates

• India Gold may also provide guidance on gold purity, hallmarking, and au
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Q1. Why are you planning to change your current job
Ans. 
Seeking new challenges and growth opportunities in a more dynamic work environment.
• Looking for career advancement

• Want to work in a more challenging role

• Seeking a more dynamic work environment

• Interested in learning new skills and technologies
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Q2. What do you know about this organization
Ans. 
The organization is a leading provider of customer care services in the telecommunications industry.
• Provides customer care services in the telecommunications industry

• Known for excellent customer service and support

• Offers a range of products and services to meet customer needs
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