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Jodo Customer Success Specialist Interview Questions and Answers

Updated 13 Dec 2024

Jodo Customer Success Specialist Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. About yourself and past experience

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
  • Q3. Salary discussion

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

Interview Questionnaire 

2 Questions

  • Q1. Why would you like to join our company
  • Ans. 

    I am excited to join your company because of its reputation for excellent customer service and commitment to employee development.

    • I have researched your company and am impressed by the positive reviews from customers and employees alike.

    • I am excited about the opportunity to work with a team that values collaboration and innovation.

    • I am confident that I can contribute to the company's success by utilizing my strong comm...

  • Answered by AI
  • Q2. Online versant

Interview Preparation Tips

Round: Test
Experience: The test was all about how well you understand and write the English language as the company totally depends on the retail process, their high requirement was on the language understandability.
Tips: There are no much tips, Just be good with the English language.
Duration: 60 minutes

Round: Interview
Experience: I spoke about how well the company is doing in the present state and also few great achievements of the company.
Tips: Know about the company well before you attend any interview.

Round: Interview
Experience: The versant exam was of 6 rounds which was all about the communication skills and spontaneous answers to the question given ending with a specified length Email writing.

Skill Tips: Be good at communicating with the people around and also with good clever answers when asked.
Skills: Communication skills
College Name: Nalla Malla Reddy Engineering College

Interview Questionnaire 

8 Questions

  • Q1. Do you know about what role you are opting? Tell me about it
  • Ans. 

    The role I am opting for is a Customer Service Associate.

    • As a Customer Service Associate, my primary responsibility would be to assist customers with their queries and concerns.

    • I would be expected to provide prompt and courteous service to customers, and ensure that their issues are resolved in a timely manner.

    • I would also be responsible for maintaining accurate records of customer interactions and transactions.

    • In addi...

  • Answered by AI
  • Q2. Tell me 10 categories of amazon products
  • Q3. Tell me about any of your recent challenges
  • Q4. Tell me about any experience where you felt bad shopping experience
  • Ans. 

    I had a bad shopping experience at a clothing store.

    • The store was disorganized and cluttered, making it difficult to find items.

    • The staff was unhelpful and seemed disinterested in assisting customers.

    • The checkout process was slow and inefficient, resulting in a long wait.

    • The quality of the clothing I purchased was poor, with seams coming undone after just a few wears.

  • Answered by AI
  • Q5. How would you react if you were in his position?
  • Q6. A scenario was told and asked how would i deal with
  • Q7. Tell me why shouldn't i hire you?
  • Q8. Any questions?

Interview Preparation Tips

Round: Just a minute
Experience: In this round, students are tested are supposed to speak on particular topic for just a minute. I was given 5 topics and asked me to speak about it for 1 min. I spoke about Make in India initiative. They mainly test your sentence framing ability and how you are connecting the sentences to make meaningful sense.
Tips: Just be cool and make your points before you speak.

Round: LOgical ability and reasoning
Experience: In this round, They test you on your logical skills. It's an online test with different sections. It has 40 questions which are to be answered in 60 minutes. They categorize students depending on their scores. I didn't do that great so i was sent to customer service associate. Only very few were sent to TRMS.
Tips: It's general logical ability and reasoning test. Peace of mind is what you needed to do well.

Round: verbal and typing
Experience: It's an online test. It has different modules like to fill the blanks in general sentences, type the sentences what you hear,etc. at last you will given a scenario and ask you to write letter. You will be given maximum of 9 minutes. Your score depends on content and time left at the submission. Clearing this round is easy if you are good at typing.
Tips: Stay cool and be fast at typing.

Round: HR Interview
Experience: HR Round was lengthy and I really enjoyed answering. They test you in marketing experience and whether you have minimum knowledge about the role what you are going to take.
Tips: Just stay what you are.

Round: voice versant
Experience: This round is all about testing your speaking and listening skills. In this round, You are needed to speak what you hear, Listen to a story and repeat the same in stipulated round. It's all about listening keenly and speaking exactly what you hear. At the beginning, I didn't understand why it is showing repeat. I repeated which i was not supposed to do. I was confused. I didn't clear the round. But still i was offered CSA with Low package.

Skills: Logical Reasoning, Verbal Ability, Verbal Communication Skills
College Name: JB Institute of Engineering and Technology
Motivation: I really liked the work culture of the company. No agreements an

I was interviewed before Apr 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: The Senior Manager asked a group of candidates to assemble in a meeting hall and seated us . Then he started giving general instructions about the company, company's work nature and salary, incentives and work shifts etc. so he asked us those who are not willing to work in night shift please raise your hands. few of them raised and he told them to walk out immediately. so i learned that it was his way of filtering candidates. And started going through resumes and self introduction process.
Tips: Be strong in your communication and be clear with grammar.

Round: Test
Experience: This level was based on the typing skills you have and your vocabulary . And with a time constraint. This test was to check the critical thinking of the candidate in stress.
Tips: Improve your typing skills without making any spelling mistakes . and also improve critical thinking.
Duration: 30 minutes
Total Questions: 24

Round: Voice process
Experience: This round was to check the Voice audibility of the candidate and clarity of communication over phone.
Tips: Improve your command over English . Be clear while you speak.

Skills: comminication, typing, voice, Stress management
College Name: RVS COLLEGE OF ENGINEERING AND TECHNOLOGY

I was interviewed before May 2016.

Interview Preparation Tips

Round: Group Discussion
Experience: I was in a very casual mood.

I was interviewed in Jun 2016.

Interview Preparation Tips

Round: HR Interview
Experience: After clearing the Versant and Grammer test. I was in a very casual mode heading to my PI. The HR representative who took my interview was like a twin separated brother of mine. We had lot of fun talks and laughs, the interview went for around 15-20 mins. And then they said me to wait. In the mean time I was thinking I would be rejected because of my too straight forward and casual behaviour. But then after around half an hour the HR guy came out with the news that I am selected.

I was interviewed before May 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: My resumed was up to date. And selected for next round of interview

Round: Group Discussion
Experience: They ask questions. Why u choose amazone as career
Duration: 5 minutes

College Name: Banarsidas Chandiwala Institute of Hotel Management & Catering Technology

I was interviewed in Feb 2017.

Interview Questionnaire 

2 Questions

  • Q1. HR face off
  • Q2. Online Voice intervice

Interview Preparation Tips

Round: Resume Shortlist
Experience: One by one interview by resume overlook

Round: Test
Experience: Online test in 3 phase
1. Complete the sentence with appropriate language
2. Change the correct form of sentence.
3. Email designing on case study
Each phase running with time limit.

Duration: 30 minutes
Total Questions: 21

Round: Technical + HR Interview
Experience: On the basis of online test the shortlisted candidate has to face off with HR official of the company. With list to problems, case study, queations.

Round: Stress Interview
Experience: It was online voice recognition test. It was on 3 phases.
1. Listen and answer
2. Answer the question asked.
3. Rearrnge the sentence

College Name: Banarsidas Chandiwala Institute of Hotel Management and Catering Technology

I was interviewed before Sep 2016.

Interview Preparation Tips

Round: JAM
Experience: Choosed my own topic and conveyed confidently
Tips: be prepared for any kind of the topic

Round: Test
Experience: a test on communication and verbal skills
Tips: be prepared in grammatical skills
Duration: 1 hour
Total Questions: 60

Skills: Communication And Confidence

Jodo Interview FAQs

How many rounds are there in Jodo Customer Success Specialist interview?
Jodo interview process usually has 1 rounds. The most common rounds in the Jodo interview process are HR.
How to prepare for Jodo Customer Success Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jodo. The most common topics and skills that interviewers at Jodo expect are Management, Relationship, Sales, Telesales and UPS.

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Jodo Customer Success Specialist Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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Jodo Customer Success Specialist Salary
based on 81 salaries
₹4.1 L/yr - ₹7.5 L/yr
19% less than the average Customer Success Specialist Salary in India
View more details

Jodo Customer Success Specialist Reviews and Ratings

based on 29 reviews

3.7/5

Rating in categories

3.3

Skill development

4.0

Work-life balance

3.5

Salary

2.8

Job security

3.6

Company culture

2.7

Promotions

3.5

Work satisfaction

Explore 29 Reviews and Ratings
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