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Jodo Customer Success Specialist Interview Questions and Answers

Updated 13 Dec 2024

Jodo Customer Success Specialist Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. About yourself and past experience

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jul 2024.

Round 1 - Assignment 

Communication assignment

Round 2 - HR 

(1 Question)

  • Q1. JD explains and expectations
Round 3 - Quality 

(1 Question)

  • Q1. Speaking skills
Round 4 - Technical 

(1 Question)

  • Q1. Ability to cross sales
  • Ans. 

    Cross-selling involves identifying opportunities to sell additional products or services to existing customers.

    • Identify customer needs and preferences

    • Recommend relevant products or services based on customer's profile

    • Utilize customer data and feedback to tailor cross-selling strategies

    • Provide personalized recommendations to enhance customer experience

  • Answered by AI
Round 5 - HR 

(1 Question)

  • Q1. Salary negotiations
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self knowledge and experience

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Introduction to yourself?
  • Ans. 

    I am a dedicated and experienced customer service associate with a passion for helping others.

    • I have worked in customer service for 5 years, providing support and resolving issues for customers

    • I am skilled in active listening and problem-solving, ensuring customer satisfaction

    • I have received multiple commendations for my excellent communication skills

    • I am proficient in using customer service software and handling high ...

  • Answered by AI
  • Q2. Writing skills on a random given topic
  • Q3. How much can you do in terms of collection
  • Ans. 

    I am confident in my ability to effectively collect payments and resolve any issues that may arise.

    • I have experience in collections and am familiar with various payment methods

    • I am skilled in communicating with customers to resolve payment issues

    • I am able to work with customers to set up payment plans if necessary

    • I am knowledgeable about relevant laws and regulations regarding collections

    • I am able to maintain accurate

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be considered that you have confidence and will be able to do the given task throughout the week.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Job Portal and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Normal question like tell me about yourself? about work experience.letter she asked me sell me anything you want to select.i selected smartphone to sell .
Round 3 - HR 

(1 Question)

  • Q1. Asked about family background about work experience.thats it

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident,if you already have an experience from sales then that will be easy.

I applied via Job Portal and was interviewed in Mar 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Checking your communication skills and writing skills
Round 3 - Aptitude Test 

Mock chat

Round 4 - One-on-one 

(1 Question)

  • Q1. Salary discussion and job roles

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good experience, Hoping I lp get an opportunity to grow.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-

I applied via Company Website

Round 1 - HR 

(5 Questions)

  • Q1. High intrest rate
  • Q2. Bad proces new laon
  • Q3. Long process of loan
  • Ans. 

    The long process of loan involves several steps and documentation.

    • The loan application process typically starts with filling out an application form.

    • The lender then reviews the application and checks the applicant's creditworthiness.

    • If approved, the borrower may need to provide additional documents such as income proof, bank statements, etc.

    • The lender evaluates the borrower's financial situation and determines the loan...

  • Answered by AI
  • Q4. Heavy file charge
  • Q5. Loan amount minimum

Customer Care Executive Interview Questions & Answers

indiagold user image Potnuru Venkatalakshmi

posted on 20 Jan 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me something about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I am skilled in resolving customer complaints and issues in a timely manner

    • I have a strong ability to communicate effectively with customers and colleagues

    • I am proficient in using CRM systems and other customer service tools

  • Answered by AI
  • Q2. Pervious work experience and discuss with salary about
  • Q3. What do you know about the my company
  • Ans. 

    Our company is a leading provider of customer care solutions, known for its excellent service and innovative approach.

    • Our company offers a wide range of customer care services, including phone support, email support, and live chat.

    • We prioritize customer satisfaction and strive to exceed expectations in every interaction.

    • Our company has won multiple awards for our exceptional customer service, demonstrating our commitme...

  • Answered by AI
  • Q4. Do you know india gold what was service
  • Ans. 

    India Gold is a customer service platform that provides assistance and support for gold-related services in India.

    • India Gold is a customer service platform specifically for gold-related services in India

    • It offers assistance and support for buying, selling, and investing in gold

    • Customers can get information on gold prices, trends, and market updates

    • India Gold may also provide guidance on gold purity, hallmarking, and au

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. Why are you planning to change your current job
  • Ans. 

    Seeking new challenges and growth opportunities in a more dynamic work environment.

    • Looking for career advancement

    • Want to work in a more challenging role

    • Seeking a more dynamic work environment

    • Interested in learning new skills and technologies

  • Answered by AI
  • Q2. What do you know about this organization
  • Ans. 

    The organization is a leading provider of customer care services in the telecommunications industry.

    • Provides customer care services in the telecommunications industry

    • Known for excellent customer service and support

    • Offers a range of products and services to meet customer needs

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - identify career role models, and practice positive self-talk
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Dec 2024.

Round 1 - Aptitude Test 

Grammar and logical reasoning test.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Can you please introduce yourself?
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service and resolving customer issues.

    • Experienced in handling customer inquiries and complaints

    • Skilled in communication and problem-solving

    • Proficient in using CRM systems and other customer service tools

  • Answered by AI
  • Q2. Work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills are essential.

I applied via Campus Placement

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

30 Questions - 90 minutes
Difficulty level - medium

Round 3 - Technical 

(1 Question)

  • Q1. General Introduction, then cross questions on projects mentioned in resume. Discussion on interest and my field of interest. After that the interviewer tested my coding skills in sql by asking 7-8 question...
Round 4 - Technical 

(1 Question)

  • Q1. Basic Introduction. Some guesstimate questions. Some questions related to business analysis. Finally he asked me about working of various ML algorithms mentioned in my resume.
Round 5 - HR 

(1 Question)

  • Q1. More of a formal talk. About my family background, my projects, what were my role in them. How do I manage myself while on a project. Finally confirmation on relocation availability.

Interview Preparation Tips

Interview preparation tips for other job seekers - Brush up your sql and ML topics. Have a knowledge about how to answer guesstimate problems.

Jodo Interview FAQs

How many rounds are there in Jodo Customer Success Specialist interview?
Jodo interview process usually has 1 rounds. The most common rounds in the Jodo interview process are HR.
How to prepare for Jodo Customer Success Specialist interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jodo. The most common topics and skills that interviewers at Jodo expect are Relationship Management, Salesforce, Software Configuration Management, Telesales and UPS.

Tell us how to improve this page.

Jodo Customer Success Specialist Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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Jodo Customer Success Specialist Salary
based on 81 salaries
₹4.1 L/yr - ₹7.5 L/yr
21% less than the average Customer Success Specialist Salary in India
View more details

Jodo Customer Success Specialist Reviews and Ratings

based on 29 reviews

3.7/5

Rating in categories

3.3

Skill development

4.0

Work-life balance

3.5

Salary

2.8

Job security

3.6

Company culture

2.7

Promotions

3.5

Work satisfaction

Explore 29 Reviews and Ratings
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