JAGMOHAN MOTORS Customer Care Executive Interview Questions and Answers

I will handle customer queries by actively listening, empathizing, providing solutions, and following up to ensure satisfaction.

• Listen actively to understand the customer's query

• Empathize with the customer's situation and show understanding

• Provide clear and accurate solutions or information

• Follow up with the customer to ensure their satisfaction

• Maintain a positive and professional attitude throughout the interaction

I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.

• Experienced in handling customer inquiries and complaints

• Skilled in providing excellent customer service

• Strong communication and problem-solving abilities

• Ability to remain calm and professional in stressful situations

My college life was a mix of academics, extracurricular activities, and making lifelong friendships.

• Studied hard to maintain good grades

• Participated in various clubs and organizations

• Made friends from diverse backgrounds

• Balanced social life with academic responsibilities

My hobbies include reading, hiking, and playing the guitar.

• Reading: I enjoy reading fiction and non-fiction books in my free time.

• Hiking: I love exploring nature trails and going on outdoor adventures.

• Playing the guitar: I have been playing the guitar for several years and enjoy learning new songs.

The support for people was excellent.

• The customer care team provided prompt and efficient assistance to customers.

• They were knowledgeable and able to address customer queries and concerns effectively.

• The team showed empathy and patience while dealing with customers.

• They went above and beyond to ensure customer satisfaction.

• Examples: Resolving technical issues, providing product recommendations, handling complaints prof

Taking responsibility for customer care involves proactive communication, problem-solving, and accountability.

• Proactively communicate with customers to understand their needs and address any concerns

• Take ownership of customer issues and follow through until resolution

• Provide timely and accurate information to customers

• Demonstrate empathy and understanding towards customers

• Seek feedback from customers to continuously im...read more

I have 2 years of experience working in a non-voice customer support role for an e-commerce company.

• Handled customer queries and issues through email and chat support

• Provided product information, resolved complaints, and processed orders

• Maintained high customer satisfaction ratings through prompt and accurate responses