InsanelyGood Senior Executive - Finance Interview Questions and Answers for Experienced

B2B or E-commerce process involves businesses buying and selling products or services online.

• B2B stands for Business-to-Business, where businesses sell products or services to other businesses.

• E-commerce process refers to the buying and selling of goods or services over the internet.

• B2B e-commerce involves online transactions between businesses, such as manufacturers, wholesalers, and retailers.

• It includes processes li...read more

To increase business, focus on customer satisfaction, expand marketing efforts, and offer promotions.

• Improve customer service to increase customer satisfaction and loyalty

• Expand marketing efforts through social media, email marketing, and targeted advertising

• Offer promotions such as discounts, referral programs, and loyalty rewards

• Analyze market trends and adjust business strategies accordingly

• Collaborate with other bu...read more

Improving CSAT involves understanding customer needs, providing excellent service, and gathering feedback.

• Train team members to actively listen to customers and address their concerns

• Provide personalized solutions and go above and beyond to exceed expectations

• Regularly gather feedback through surveys and use it to make improvements

• Implement a customer-centric culture throughout the organization

• Ensure timely and effecti...read more