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Infosys Technical Process Executive Interview Questions and Answers

Updated 18 Aug 2021

Infosys Technical Process Executive Interview Experiences

1 interview found

I applied via Company Website and was interviewed in Feb 2021. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. How to deal with different types of customer,like frustrated, detail oriented and passive customer.
  • Ans. 

    Different types of customers require different approaches. Frustrated customers need empathy, detail-oriented customers need thoroughness, and passive customers need encouragement.

    • For frustrated customers, listen actively and empathize with their situation. Offer solutions and follow up to ensure their issue is resolved.

    • For detail-oriented customers, provide thorough explanations and documentation. Double-check all wor...

  • Answered by AI
  • Q2. How would you handle the situation when some thing is out of your context and you don't Have solution of such customer question.
  • Ans. 

    I would apologize for not having the answer and offer to research and follow up with the customer.

    • Acknowledge the customer's question and apologize for not having an immediate answer

    • Offer to research the question and follow up with the customer

    • If possible, provide alternative resources or contacts for the customer to seek further assistance

  • Answered by AI
  • Q3. Would be given a situation or a scenario where the interviewer would act as a customer and you have to tackle it.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while replying whatever answer you have and also show patience while actively listening to interviewers questions. Try to maintain a calm composure and a smile gesture.

Interview questions from similar companies

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed before Sep 2021.

Round 1 - Technical 

(2 Questions)

  • Q1. Can you tell me about yourself?
  • Q2. What do you know about the Order to Cash (O2C) process?
Round 2 - One-on-one 

(1 Question)

  • Q1. How would you handle a situation in which you receive a difficult query or escalation from a customer?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - Aptitude Test 

The aptitude test was administered in written format, assessing numerical abilities, logical reasoning, and verbal skills. I successfully answered all the questions, scoring 41 out of 50, and proceeded to the next level.

Round 2 - One-on-one 

(3 Questions)

  • Q1. Can you provide a brief introduction about yourself?
  • Q2. They asked questions related to my resume, such as details about the project I completed in college and inquiries regarding my programming skills and what I have learned.
  • Q3. They asked me a situational logical question; how can I effectively approach this?
Round 3 - Group Discussion 

I had a wonderful experience speaking with everyone and contributing positively during the group discussion. The topic assigned was about what AI does and what AI is currently doing. I shared my insights, and everyone was impressed with my contributions. I gave it my best effort and successfully advanced to the next level.

Round 4 - HR 

(2 Questions)

  • Q1. What have you learned in college, and what experiences and skills do you possess?
  • Q2. Are you okay to relocate to Chennai and we discussed about the salary?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in your communication skills and thoroughly prepare for the aptitude test, as well as any other assessments mentioned in your resume.

Process Associate Interview Questions & Answers

Accenture user image Nithish Kumar Bhasakarala

posted on 21 Feb 2025

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Technical 

(3 Questions)

  • Q1. Introduction about your self
  • Ans. 

    I am a detail-oriented individual with strong analytical skills and a passion for process improvement.

    • I have a Bachelor's degree in Business Administration

    • I have experience working in data analysis and process improvement roles

    • I am proficient in Microsoft Excel and data visualization tools like Tableau

  • Answered by AI
  • Q2. Seconior based questions
  • Q3. Process explanation,
Round 2 - Aptitude Test 

No aptitude test, some process

Interview Preparation Tips

Interview preparation tips for other job seekers - Decent communication, person About communicate
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Can you provide a self-introduction along with a description of your skills?
  • Q2. Common topic has been given to check english fluency
Round 2 - One-on-one 

(3 Questions)

  • Q1. Can you provide a self-introduction?
  • Q2. What are your salary expectations?
  • Q3. Night shift is ok or not
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Typing Test 

(2 Questions)

  • Q1. Typing speed test
  • Q2. What is your basic introduction?
  • Ans. 

    I am a dedicated and detail-oriented individual with experience in data entry and process management.

    • Experienced in data entry and process management

    • Detail-oriented and dedicated

    • Strong organizational skills

    • Proficient in Microsoft Office suite

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Nothing impressive
  • Q2. Normal introduction and interaction
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Sap t code for vendors creation
  • Q2. As per accounting standard 10

Interview Preparation Tips

Interview preparation tips for other job seekers - Good to work place need more improvement
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. About your introduction
  • Q2. Previous experience details

Interview Preparation Tips

Interview preparation tips for other job seekers - Great experience with working here
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral

Round 1 - Group Discussion 

We were given a scenario where client and Admin was in discussion. basically, client was bit rude, and Admin was supposed to handle him carefully so that it will not cause adverse impact over the business.

Interview Preparation Tips

Interview preparation tips for other job seekers - a good place to work. if you are ready to give your best then this is the ight place for your
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me your self introduction
  • Ans. 

    I am a dedicated and detail-oriented individual with a strong background in data analysis and process improvement.

    • Graduated with a degree in Business Administration

    • Worked as a data analyst for 2 years

    • Implemented process improvements that resulted in a 20% increase in efficiency

  • Answered by AI
  • Q2. Skills and achievements

Infosys Interview FAQs

What are the top questions asked in Infosys Technical Process Executive interview?

Some of the top questions asked at the Infosys Technical Process Executive interview -

  1. How to deal with different types of customer,like frustrated, detail oriented a...read more
  2. Would be given a situation or a scenario where the interviewer would act as a c...read more

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Infosys Technical Process Executive Salary
based on 86 salaries
₹2 L/yr - ₹3.5 L/yr
At par with the average Technical Process Executive Salary in India
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Infosys Technical Process Executive Reviews and Ratings

based on 3 reviews

4.3/5

Rating in categories

4.8

Skill development

3.4

Work-life balance

3.8

Salary

4.8

Job security

3.4

Company culture

4.0

Promotions

4.1

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