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Infosys Customer Service Manager Interview Questions and Answers

Updated 11 Jun 2024

Infosys Customer Service Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Newspaper Ad and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic Questions on apitude

Round 2 - Case Study 

Given Project of done on it

Interview questions from similar companies

I applied via Recruitment Consultant

Interview Preparation Tips

General Tips: Had to follow up with HR to remind them that I was interviewed that’s when Hr writes to operations manager to get the feedback.
After multiple follow ups HR gave the offer letter and forgot to delete trail mail.
It was approved by operations manager almost 3 weeks ago
Skills: Communication, Analytical Skills, Leadership, Decision Making Skills
Duration: 1-3 Months

Interview Questionnaire 

3 Questions

  • Q1. Your journey in IBM and most difficult time over there?
  • Ans. 

    I joined IBM as a fresh graduate and faced challenges adapting to the corporate environment.

    • Transitioning from a student to a professional was difficult

    • Learning to navigate the corporate culture and hierarchy was a challenge

    • Managing workload and expectations in a fast-paced environment was tough

    • Dealing with difficult clients or projects tested my problem-solving skills

  • Answered by AI
  • Q2. Your weakness and strength??
  • Ans. 

    My weakness is that I can be overly critical of myself, but my strength is my ability to adapt quickly to new situations.

    • Weakness: tend to be overly critical of myself

    • Strength: ability to adapt quickly to new situations

  • Answered by AI
  • Q3. What if employee is not happy with your management,what will you do to motivate me??

I applied via Walk-in and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Pronounciation of different words, twisters.
  • Q2. Why you want to join BPS

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm and confident, you will achieve if you are worthy. Speak clearly

I applied via Walk-in and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is accrual and it's entry
  • Ans. 

    Accrual is an accounting method where revenue or expenses are recognized when earned or incurred, regardless of when payment is received or made.

    • Accrual accounting is the opposite of cash accounting

    • Accruals are recorded as adjusting entries in the general ledger

    • Examples of accruals include interest expense, salaries payable, and accounts receivable

    • The entry for an accrual involves debiting an expense account and credit

  • Answered by AI
  • Q2. What is contingency liability
  • Ans. 

    Contingency liability is a potential liability that may occur in the future based on certain events or circumstances.

    • It is a liability that is not certain but may occur in the future

    • It is based on certain events or circumstances

    • Examples include lawsuits, warranties, and environmental cleanup costs

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare more on the accounting entries and it's flow. Eg: Accrual, Prepayment, Contingency Liability and Etc.

I applied via Recruitment Consultant and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Ratio analysis, credit analysis , case study

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be prepare with finance and accounting basics, credit analysis

I applied via Referral and was interviewed before Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Related to Accounts Payable, Rules and Principles of Accounts and about your previous job experiences if experienced

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Cool, Don't be nervous,Be confident

I appeared for an interview in Apr 2017.

Interview Preparation Tips

Skills: Accounting, Intercompany, Fixed asset, Reconcilation, Financial Analysis

I applied via Recruitment Consulltant and was interviewed before Jan 2021. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Be well prepared for Basic SQL query, Table Join concept and PLSQL triggers and package along with Unix command.
Round 2 - Technical 

(1 Question)

  • Q1. Writting a Stored procedure as per scenario based.
Round 3 - HR 

(5 Questions)

  • Q1. What is your family background?
  • Q2. What are your salary expectations?
  • Q3. Share details of your previous job.
  • Q4. Why are you looking for a change?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get confused during technical round.
Be polite even if interviewer is aggressive.

I applied via Approached by Company and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. About your current profile

Interview Preparation Tips

Topics to prepare for Genpact Assistant Manager interview:
  • Cost sheet
  • Cost center
Interview preparation tips for other job seekers - You must be good in your current profile. Due to connectivity with various companies you must have good communication. As i am finance professional so excel is must with gopd hand

Infosys Interview FAQs

How many rounds are there in Infosys Customer Service Manager interview?
Infosys interview process usually has 2 rounds. The most common rounds in the Infosys interview process are Aptitude Test and Case Study.
How to prepare for Infosys Customer Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Infosys. The most common topics and skills that interviewers at Infosys expect are CMDB, CSM, Customer Service Management and ITSM.

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Infosys Customer Service Manager Interview Process

based on 1 interview

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