Infosys BPM Customer Executive Interview Questions and Answers

The number of agents under me varies depending on the project and team size.

• The number of agents can range from a few to several dozen.

• It also depends on the level of responsibility and complexity of the project.

• For example, in my previous project, I had 12 agents under me, while in another project, I had 25.

• I ensure that I have the right number of agents to effectively manage the project and meet the client's expectat

The candidate should write the word 'SOMETHING' on the board.

• The candidate should use a marker or chalk to write the word

• The word should be written clearly and legibly

• The candidate should ensure proper spacing and alignment

To control shrinkage and attrition and SLA, focus on employee engagement, training, incentives, and process improvement.

• Implement regular training programs to improve employee skills and knowledge

• Offer incentives and rewards for meeting SLA targets and reducing shrinkage

• Improve communication and feedback channels to increase employee engagement

• Analyze and improve processes to reduce errors and delays

• Provide opportuniti...read more