Infosys BPM Assistant Manager/Manager-(Nontechnical) Interview Questions and Answers

Process planning refers to the methodical approach of determining the best possible way to manufacture a product or deliver a service by considering various aspects such as resources, timelines, and methodologies involved in production or execution.

Q1. Explain about previous process
Ans. 
Implemented a new chemical process to increase efficiency and reduce waste.
• Researched and analyzed current process to identify areas for improvement

• Designed and tested new process using simulation software

• Collaborated with production team to implement changes and monitor results

• Achieved 20% increase in production output and 15% reduction in waste

• Continuously monitored and optimized process for further improvements
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Q2. Explain about my work experience
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Q3. Explain about my work standard
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Q4. Explain about my managing method
Ans. 
I utilize a combination of project management tools and communication strategies to effectively manage my team and projects.
• I prioritize tasks based on deadlines and importance

• I regularly communicate with team members to ensure everyone is on the same page

• I use project management software such as Trello or Asana to track progress and assign tasks

• I adapt my management style to fit the needs and preferences of individual
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Q5. Explain about my working style
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Q1. Can you provide a brief overview of your previous experience?
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Q2. Team size
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Q1. What is the detailed job description and can you provide scenario-based questions related to it?
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Q2. Questions about roles and responsibility
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English writing communication and listing

To get the eligible for interview you must be giving AMCAT.

Its based on project to Project.

Q1. Tell me about yourself
Ans. 
Experienced professional with a background in retail management and a passion for team leadership and customer service.
• Over 5 years of experience in retail management

• Strong leadership skills demonstrated through successful team management

• Passionate about providing excellent customer service

• Proven track record of achieving sales targets and KPIs
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Q2. What do you understand by shrinkage
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Shrinkage refers to the loss of inventory due to theft, damage, errors, or other factors.
• Shrinkage can occur through shoplifting, employee theft, administrative errors, or supplier fraud.

• It is important for businesses to track and minimize shrinkage to maintain profitability.

• Examples of shrinkage include missing inventory, discrepancies in stock levels, and unexplained losses in revenue.

• Implementing security measures, ...read more
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Q3. What do you understand by attrition and how do we calculate the same. Why we devide opening and closing headcount with 2.
Ans. 
Attrition refers to the rate at which employees leave a company. It is calculated by dividing the sum of opening and closing headcount by 2.
• Attrition is the rate at which employees leave a company voluntarily or involuntarily.

• To calculate attrition, we add the opening headcount (number of employees at the beginning of a period) and closing headcount (number of employees at the end of a period) and divide by 2.

• The formu...read more
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Q4. What are the weightage for KPI's in your current organisation?
Ans. 
The weightage for KPI's in my current organization varies depending on the department and role, with a focus on sales targets, customer satisfaction, and employee performance.
• Sales targets are given a high weightage as they directly impact revenue generation.

• Customer satisfaction metrics such as Net Promoter Score (NPS) and customer retention rates are also important KPIs.

• Employee performance indicators like productivi...read more
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Q5. What is the AHT? How do you calculate.? How do you reduce the AHT for an agent.
Ans. 
AHT stands for Average Handling Time. It is calculated by dividing the total talk time, hold time, and after-call work time by the total number of calls.
• AHT is calculated by adding the total talk time, hold time, and after-call work time, and then dividing by the total number of calls.

• To reduce AHT for an agent, focus on improving their efficiency in handling calls, providing proper training, and optimizing processes.

• F...read more
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Q1. Overview and detailed explanation of phases of clinical data management
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Q2. About job change , behavioral questions
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Q1. What is Rabbit MQ?
Ans. 
RabbitMQ is a message broker software that implements the Advanced Message Queuing Protocol (AMQP).
• RabbitMQ allows different software systems to communicate by sending and receiving messages.

• It can be used to decouple different parts of a system, making it more scalable and resilient.

• RabbitMQ supports multiple messaging protocols, including AMQP, MQTT, and STOMP.
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Q2. What is LINQ in .net?
Ans. 
LINQ (Language Integrated Query) is a feature in .NET that allows querying data from different data sources using a uniform syntax.
• LINQ allows querying data from collections, databases, XML, and more.

• It provides a set of standard query operators like Where, Select, OrderBy, etc.

• LINQ queries are written in C# or VB.NET and are type-safe.

• Example: var result = from num in numbers where num % 2 == 0 select num;
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Q1. Difference betwen joins
Ans. 
Joins are used in databases to combine rows from two or more tables based on a related column between them.
• Inner Join: Returns rows when there is at least one match in both tables.

• Left Join: Returns all rows from the left table, and the matched rows from the right table.

• Right Join: Returns all rows from the right table, and the matched rows from the left table.

• Full Outer Join: Returns rows when there is a match in one ...read more
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Q2. Filter functions in DAX
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Filter functions in DAX are used to manipulate data by applying filters based on specified conditions.
• FILTER function is used to return a table that contains only the rows that meet specified criteria.

• CALCULATE function is used to apply filters to a calculation.

• ALL function is used to remove filters from a column or table.

• RELATED function is used to retrieve related values from another table based on a specified relati
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Q1. About Yourself Details And Experience Details
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Q2. About Yourself and Experience Details
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Q3. About Yourself and Experience Details and More
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