Infiniminds Desktop Support Engineer L1 and L2 Interview Questions and Answers

A network is a group of interconnected devices that can communicate and share resources. There are two types of networks: LAN and WAN.

• A LAN (Local Area Network) is a network that covers a small area, such as a home, office, or building.

• A WAN (Wide Area Network) is a network that covers a large geographical area, such as a city, country, or even the world.

• Other types of networks include WLAN (Wireless Local Area Network...read more

To configure Outlook, you need to know the domain name and server settings.

• Open Outlook and go to File > Account Settings > Account Settings

• Click on New to add a new email account

• Enter your name, email address, and password

• Select the account type (POP or IMAP) and enter the incoming and outgoing server settings

• Click on Test Account Settings to ensure everything is working properly

• Click on Finish to complete the setup p

Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.

• Assisting users with hardware and software issues

• Troubleshooting technical problems

• Providing guidance on how to use technology effectively

• Resolving network connectivity issues

• Offering support for system upgrades and installations

Troubleshooting is the process of identifying, diagnosing, and resolving technical issues or problems.

• Identifying the issue or problem

• Gathering information and data related to the issue

• Analyzing the information to determine possible causes

• Testing and implementing solutions to resolve the issue

• Verifying that the issue has been resolved

Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.

• Identify the issue reported by the user

• Gather information about the issue such as error messages or recent changes

• Isolate the problem by narrowing down possible causes

• Implement a solution based on the identified cause

• Test the solution to ensure the issue is resolved

The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.

• To achieve its goals and objectives

• To fulfill its mission

• To provide value to its stakeholders

OST is an offline Outlook data file used by Exchange Server, while PST is a personal storage file used by Outlook for POP3, IMAP, and web-based mail accounts.

• OST is used by Exchange Server to store a copy of mailbox data on the local computer.

• PST is used by Outlook to store emails, contacts, calendar items, and other data for POP3, IMAP, and web-based mail accounts.

• OST files are synchronized with the Exchange Server wh...read more

OS manages the overall operation of a computer system, while Device Manager manages hardware devices connected to the system.

• OS controls the overall operation of a computer system, including managing resources, running applications, and providing user interface.

• Device Manager is a component of the OS that manages hardware devices connected to the system, allowing users to view and control device settings.

• Examples: Wind...read more

I have a Bachelor's degree in Computer Science and 3 years of experience in desktop support.

• Bachelor's degree in Computer Science

• 3 years of experience in desktop support

I have 5 years of experience in Desktop Support roles.

• 5 years of experience in providing technical support for desktop systems

• Proficient in troubleshooting hardware and software issues

• Experience in setting up and configuring computer systems

• Familiarity with operating systems such as Windows and macOS

• Strong communication and customer service skills

My preferred salary is negotiable based on the responsibilities and benefits offered.

• Salary expectations are based on industry standards and cost of living in the area

• Consider the benefits package offered in addition to base salary

• Open to discussing salary range based on responsibilities and growth opportunities