India Cements Customer Service Associate Interview Questions and Answers

Q1. About basics of accounts
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About indirect tax and direct tax

Reading, Writing assessment

Q1. A situation where you screwed
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Q1. Cement and Concrete related ques.
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Q2. Que. Related to Test Certificate of cement
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Q3. Que. Related to Construction practice as per IS Standerd
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50 aptitude que. Numerical Maths related que.

Test was at average level. One having average knowledge on math, reasoning, English can clear the test.

Q1. Tests of cement, test of brick, strength of various building materials. Quantity of material required for 1000 square foot of a flat.
Ans. 
Understanding tests and quantities of building materials for construction projects.
• Tests of cement include compressive strength test, fineness test, and soundness test.

• Tests of brick include water absorption test, compressive strength test, and efflorescence test.

• Strength of various building materials can be determined through tests like tensile strength, compressive strength, and flexural strength.

• Quantity of material...read more
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Q2. Tests on concrete, lab test, site tests.
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Q1. My on ground Working, whome I was dealing name some clients.
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Q2. How many meetings I was conducting. How much was my Target in previous company.
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Q3. Any achievement during your last job.
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Q1. Salary discussion, why would we give you higher hike.
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Q1. How many cement bag will used in 1000 sq feet
Ans. 
The number of cement bags needed for 1000 sq feet depends on the thickness of the cement layer.
• Calculate the volume of cement needed based on the thickness of the layer (e.g. 4 inches)

• Determine the coverage area of a single cement bag (e.g. 1 cubic foot)

• Divide the total volume by the coverage area to get the number of bags required
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Q2. Ratio pf m25
Ans. 
The ratio of M25 refers to the mix of concrete with a compressive strength of 25 MPa.
• M25 is a mix of concrete with a compressive strength of 25 MPa.

• It is commonly used in construction for structural applications.

• The ratio of M25 typically includes cement, sand, and aggregate in specific proportions.

• For example, a common ratio for M25 concrete is 1:1:2, which means 1 part cement, 1 part sand, and 2 parts aggregate.
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Q1. Behavioural question
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Q2. How you handle pressure
Ans. 
I handle pressure by staying organized, prioritizing tasks, and taking breaks when needed.
• Stay organized by creating to-do lists and setting deadlines

• Prioritize tasks based on importance and deadlines

• Take short breaks to recharge and refocus

• Practice deep breathing or mindfulness techniques to stay calm under pressure
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Q1. What is cement ?
Ans. 
Cement is a binding material used in construction to hold together bricks, stones, and other materials.
• Cement is a fine powder made from limestone, clay, and other minerals.

• It is mixed with water to form a paste that hardens over time, binding materials together.

• Common types of cement include Portland cement, which is used in most construction projects.

• Cement is a key ingredient in concrete, mortar, and grout.
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Q2. Raw materials used for cement manufacture?
Ans. 
Common raw materials for cement manufacture include limestone, clay, iron ore, and gypsum.
• Limestone is the primary raw material used in cement production.

• Clay is another important ingredient that provides silica, alumina, and iron oxide.

• Iron ore is used to provide iron oxide, which gives the cement its gray color.

• Gypsum is added to control the setting time of the cement.
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Q1. Personal qualities
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Q2. Tell me about yourself?
Ans. 
Experienced customer service professional with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm under pressure and handle difficult customers

• Proven track record of meeting and exceeding customer satisfaction goals
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