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ACC Senior Customer Service Executive Interview Questions and Answers

Updated 20 Jul 2022

ACC Senior Customer Service Executive Interview Experiences

1 interview found

I applied via Approached by Company and was interviewed in Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. Cement and Concrete related ques.
  • Q2. Que. Related to Test Certificate of cement
  • Q3. Que. Related to Construction practice as per IS Standerd
Round 3 - Aptitude Test 

50 aptitude que. Numerical Maths related que.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. Be yourself no need to tell any lie .

Interview questions from similar companies

I applied via Approached by company and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Share details of your previous job.
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company for future. Approach directly

I applied via Company Website and was interviewed before May 2019. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Regarding current job profile, PLC chart, BCG matrix, u r current job profile with market share, market penetration,channel mgmt, channel expansion
  • Q2. Don't hide any thing from company,because they do background check for previous employer company. If they found that u r cheating ,they fired you on same day.

Interview Preparation Tips

Interview preparation tips for other job seekers - This question mainly ask in if interview held for Maharashtra state position. Mainly RSM,ZSM, BM & HR person take interview in Maharastra.

I applied via Monster and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Introduce yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive

I applied via Naukri.com and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. How many members are there in the family
  • Q2. Do you have a vehicle

Interview Preparation Tips

Interview preparation tips for other job seekers - Never sit in the interview for this company as the TSE's are arrogant and do not have suffice knowledge about the trade. Although some of the executives are really good, but most of them just want a servant with whom they can do whatever they want.
The company officials and management do nothing if you have any problem. Do not invest your valuable time in this organization

I applied via Referral and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

7 Questions

  • Q1. 1-Tell me about yourself
  • Q2. Tell about what you do in MARKET from morning
  • Q3. What is volume sell in market
  • Ans. 

    Volume sell refers to selling a large quantity of products or services in the market.

    • Volume sell is a strategy used by businesses to increase revenue and market share.

    • It involves selling a large quantity of products or services at a discounted price.

    • Volume sell can be used to clear out excess inventory or to attract new customers.

    • Examples of volume sell include buy-one-get-one-free offers, bulk discounts, and flash sal...

  • Answered by AI
  • Q4. How many dealer and Retailer you see.
  • Q5. Do market price issues
  • Ans. 

    Yes, market price issues can impact sales performance.

    • Market price issues can affect the demand for a product or service.

    • If the price is too high, customers may choose a competitor's offering.

    • If the price is too low, it may be perceived as low quality.

    • Sales executives need to be aware of market price trends and adjust their strategies accordingly.

    • For example, if a competitor lowers their prices, the sales team may need...

  • Answered by AI
  • Q6. How to handle price issues in MARKET
  • Ans. 

    Handle price issues in market by understanding customer needs, highlighting unique value proposition, and negotiating effectively.

    • Understand customer needs and budget constraints

    • Highlight unique value proposition and differentiate from competitors

    • Negotiate effectively by offering incentives or bundling products/services

    • Consider offering flexible payment options or financing

    • Monitor market trends and adjust pricing strat...

  • Answered by AI
  • Q7. Who is the price leader in MARKET and how influence price

Interview Preparation Tips

Interview preparation tips for other job seekers - Be careful about what you tell. Be confident, be honest.

I applied via Company Website and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Share details of your previous job.
  • Q2. What are your salary expectations?
  • Q3. What is your family background?
  • Q4. Why should we hire you?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good environment. Ultratech is a largest cement company in this country .

I applied via Naukri.com and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What are your Strengths
  • Ans. 

    My strengths include excellent communication skills, strong negotiation abilities, and a proven track record of exceeding sales targets.

    • Excellent communication skills

    • Strong negotiation abilities

    • Proven track record of exceeding sales targets

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be humble and Polite. Be confident in your answers. Cement industry is very Good

I applied via Approached by Company and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Aptitude is based on maths, data interpretation and marketing.

Round 3 - One-on-one 

(1 Question)

  • Q1. PLC must read topic. Also read about BCG matrix in detail.

Interview Preparation Tips

Interview preparation tips for other job seekers - Questions also based on your past company & working.
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jan 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Talking about my market experience
  • Q2. Why would you like to join the company
  • Ans. 

    I am impressed by the company's innovative products and strong market presence.

    • I admire the company's reputation in the industry

    • I am excited about the opportunity to work with a talented team

    • I believe my skills align well with the company's goals

  • Answered by AI
Round 2 - Group Discussion 

Discussion about my salary structure

Round 3 - One-on-one 

(2 Questions)

  • Q1. One-on- one round
  • Q2. What is your notice period
  • Ans. 

    My notice period is one month.

    • My notice period is one month

    • I am required to give one month notice before leaving my current position

    • I need to work for one more month before joining a new company

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - One and only advice is overall it was a good experience

ACC Interview FAQs

How many rounds are there in ACC Senior Customer Service Executive interview?
ACC interview process usually has 3 rounds. The most common rounds in the ACC interview process are Resume Shortlist, Technical and Aptitude Test.
What are the top questions asked in ACC Senior Customer Service Executive interview?

Some of the top questions asked at the ACC Senior Customer Service Executive interview -

  1. Que. Related to Construction practice as per IS Stand...read more
  2. Que. Related to Test Certificate of cem...read more
  3. Cement and Concrete related qu...read more

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ACC Senior Customer Service Executive Salary
based on 6 salaries
₹3.1 L/yr - ₹5.9 L/yr
29% more than the average Senior Customer Service Executive Salary in India
View more details

ACC Senior Customer Service Executive Reviews and Ratings

based on 6 reviews

4.7/5

Rating in categories

4.5

Skill development

4.7

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4.7

Salary

4.9

Job security

4.9

Company culture

4.9

Promotions

4.9

Work satisfaction

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