Iksula Seller Support Associate Interview Questions and Answers

I am a dedicated and detail-oriented individual with a passion for providing excellent customer service.

• I have a background in customer service, where I have honed my communication and problem-solving skills.

• I am highly organized and able to multitask effectively in a fast-paced environment.

• I am a quick learner and always eager to take on new challenges and opportunities.

• I am fluent in multiple languages, including Eng...read more

On my last day, I completed all pending tasks, said goodbye to colleagues, and handed over my responsibilities.

• Completed all pending tasks

• Said goodbye to colleagues

• Handed over responsibilities

To calm down an angry customer, listen actively, empathize with their situation, apologize sincerely, offer a solution, and follow up to ensure satisfaction.

• Listen actively to the customer's concerns without interrupting.

• Empathize with the customer by acknowledging their feelings and frustrations.

• Apologize sincerely for any inconvenience or misunderstanding.

• Offer a solution or options to resolve the issue.

• Follow up wit...read more