Iksula Customer Service Executive Interview Questions and Answers

Essay

Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Why should we hire you?
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Q5. Why are you looking for a change?
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Q6. What are your strengths and weaknesses?
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Q7. Tell me about yourself.
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Q8. Where do you see yourself in 5 years?
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Gorilla test ., regarding flights and travel part

Q1. Why i want to be a part of this organisation?
Ans. 
I am drawn to the organization's innovative approach and commitment to making a positive impact in the industry.
• I admire the company's track record of success and growth.

• I am excited about the opportunity to work with a talented team and contribute to meaningful projects.

• I believe in the organization's values and mission, and I see potential for personal and professional growth here.
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Q2. How i got to know about the organisation
Ans. 
I came to know about the organization through a job posting on a professional networking site.
• I saw a job posting for the Senior Executive position on LinkedIn

• I researched the organization further on their official website

• I also spoke to current employees of the organization to learn more about their experiences
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Q1. How are you
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Q2. What are your qualifications
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Q3. Do you have any work experience
Ans. 
I have experience in customer service roles, focusing on resolving issues and enhancing customer satisfaction.
• Worked as a customer service representative at XYZ Company for 2 years, handling inquiries and complaints.

• Implemented a new ticketing system that improved response times by 30%.

• Trained new team members on best practices for customer interactions.

• Received 'Employee of the Month' for outstanding customer feedback
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Q1. What does privacy mean to you?
Ans. 
Privacy means the right to control one's personal information and data.
• Privacy is the ability to keep personal information and data confidential

• It involves respecting boundaries and not intruding into someone's personal space

• Examples include protecting sensitive customer information and not sharing it without consent
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Q2. Would you rather manage or be managed?
Ans. 
I would rather manage than be managed.
• I prefer taking initiative and leading a team towards a common goal.

• I enjoy the challenge of problem-solving and decision-making.

• I have experience in leadership roles where I successfully managed projects and teams.
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Q1. Explain "code of conduct".
Ans. 
Code of conduct is a set of rules and guidelines that outline the ethical and professional behavior expected from individuals in a particular organization or profession.
• Code of conduct sets standards for behavior and interactions within an organization.

• It outlines expectations for ethical decision-making and professionalism.

• Violation of the code of conduct can result in disciplinary action.

• Examples include rules on con
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Q2. What is something you are proud of?
Ans. 
I am proud of successfully leading a team project to completion.
• Led a team project from start to finish

• Ensured all team members were on track and motivated

• Delivered project on time and within budget
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I was asked t solve 2 coding questions got 20 minutes for each, both were on DS and Algo moderate problems. 1 on trees and second on linked list.

Q1. System design round where i was asked to design a parking lot followed by few DB questions
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Q1. Then there was a UI round where i had to answer few Typescript questions and then was given a case study which i had t solve and propose a UI/UX solution.
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Used an online IDE and asked general DS Algo questions

Q1. System Design HLD question to make URL shortener
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Q1. General HR Aptitude questions
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Online assessment with quantitative and qualitative questions

Some Tree traversal coding question

Q1. Load balancer design question
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Q2. Technical challenges faced
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