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Luxoft Customer Service Representative Interview Questions and Answers

Updated 2 Jul 2024

Luxoft Customer Service Representative Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What does privacy mean to you?
  • Ans. 

    Privacy means the right to control one's personal information and data.

    • Privacy is the ability to keep personal information and data confidential

    • It involves respecting boundaries and not intruding into someone's personal space

    • Examples include protecting sensitive customer information and not sharing it without consent

  • Answered by AI
  • Q2. Would you rather manage or be managed?
  • Ans. 

    I would rather manage than be managed.

    • I prefer taking initiative and leading a team towards a common goal.

    • I enjoy the challenge of problem-solving and decision-making.

    • I have experience in leadership roles where I successfully managed projects and teams.

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Explain "code of conduct".
  • Ans. 

    Code of conduct is a set of rules and guidelines that outline the ethical and professional behavior expected from individuals in a particular organization or profession.

    • Code of conduct sets standards for behavior and interactions within an organization.

    • It outlines expectations for ethical decision-making and professionalism.

    • Violation of the code of conduct can result in disciplinary action.

    • Examples include rules on con

  • Answered by AI
  • Q2. What is something you are proud of?
  • Ans. 

    I am proud of successfully leading a team project to completion.

    • Led a team project from start to finish

    • Ensured all team members were on track and motivated

    • Delivered project on time and within budget

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I responded to an online post for a customer service position. When i heard back, I was given info to reach out to the hiring manager on the Signal platform for an interview. I did that and was given a set of questions which I answered immediately. The conversation was left hanging. The next day, I received a 2nd set of questions which I waited to answer and submitted on the 3rd day. Upon doing so, I was hired on the spot and told someone would be contacting me via email to start the onboarding process. Upon review of the company's website, the "way we hire" followed a different process and started with a resume submission which i was never even asked for. Im still not certain if I really interviewed with Luxoft or someone posing as the company. My advice is to do research and know there are potential scammers out there that may be posing as Luxoft. I will update this as my experience unfolds.

Interview questions from similar companies

Interview Questionnaire 

2 Questions

  • Q1. Oops and database modelling
  • Q2. Design Book my show

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Very basic qutions

I applied via Referral and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. All about agile
  • Q2. Scrum ceremonies
  • Q3. SDLC process and other processes
  • Q4. Documentation and Testing

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and need good knowledge to get in

Interview Questionnaire 

5 Questions

  • Q1. Cte vs temp table
  • Ans. 

    CTE and temp tables are used to store intermediate results in SQL queries.

    • CTE stands for Common Table Expression and is defined within a query.

    • Temp tables are created in the tempdb database and can be accessed across sessions.

    • CTEs are generally faster and more readable than temp tables.

    • Temp tables are useful for complex queries with multiple steps or when data needs to be manipulated.

    • CTEs are useful for recursive queri

  • Answered by AI
  • Q2. Parameter sniffing
  • Q3. Asynchronous programming in .net
  • Ans. 

    Asynchronous programming in .NET allows for non-blocking execution of code, improving performance and responsiveness.

    • Async and Await keywords used to implement asynchronous programming

    • Allows for parallel execution of multiple tasks

    • Improves performance and responsiveness of applications

    • Examples include web applications, file I/O operations, and database queries

  • Answered by AI
  • Q4. Threading in .net
  • Ans. 

    Threading in .NET allows for concurrent execution of code, improving performance and responsiveness.

    • Threading allows for multiple threads of execution to run concurrently

    • Thread class is used to create and manage threads

    • Thread synchronization is important to prevent race conditions and deadlocks

    • Async/await is a newer approach to concurrency in .NET

    • TPL (Task Parallel Library) provides higher-level abstractions for concur

  • Answered by AI
  • Q5. Performance tuning of SQL stored procedure
  • Ans. 

    Performance tuning of SQL stored procedure involves optimizing query execution time and reducing resource usage.

    • Identify and optimize the most resource-intensive queries

    • Use appropriate indexing and partitioning techniques

    • Minimize network round trips and data transfers

    • Avoid using cursors and temporary tables

    • Use query hints and plan guides to influence query execution plan

    • Regularly monitor and analyze query performance u...

  • Answered by AI

Skills evaluated in this interview

I applied via Campus Placement and was interviewed before Sep 2021. There were 5 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. The round comprised of basic multiple choice questions from DBMS, networking, data structure, algorithms and Java/C++ coding.
Round 2 - Aptitude Test 

This round consisted of flow diagram based aptitude questions. No multiple choices were present.

Round 3 - Group Discussion 

A simple group discussion on topics related to current affairs.

Round 4 - HR 

(1 Question)

  • Q1. An interesting interaction with HR about the company's expectations on hiring you.
Round 5 - Technical 

(1 Question)

  • Q1. This was the final round where simple technical questions were asked from topics specified in applicant's resume. Also some basic questions from Networking and data structures.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for the interview on all topics mentioned in your resume. Keep your basics clear. Be interactive and show good communication skills.

Interview Questionnaire 

1 Question

  • Q1. Basic plsql concepts trigger inDexes for cursor loop

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for concepts well

I applied via Campus Placement and was interviewed before Feb 2021. There were 4 interview rounds.

Round 1 - Aptitude Test 

Technical MCQ on concepts of Computer Science (Programming, Database, etc)

Round 2 - Aptitude Test 

Flow Chart - Aptitude Round

Round 3 - One-on-one 

(1 Question)

  • Q1. Technical Interview. Technical questions based on resume. Some basic programming questions.
Round 4 - HR 

(2 Questions)

  • Q1. What are your strengths and weaknesses?
  • Q2. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Brush through basic concepts of Computer Science. It shall help.

Interview Questionnaire 

1 Question

  • Q1. What are your goals while looking to join our organization?

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

They will ask you simple programs to check your logical abilities.

Round 3 - HR 

(2 Questions)

  • Q1. Normal Salary discussion round
  • Q2. Questions about family and location

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well whatever you have mentioned in your resume and be confident about it.

Luxoft Interview FAQs

How many rounds are there in Luxoft Customer Service Representative interview?
Luxoft interview process usually has 2 rounds. The most common rounds in the Luxoft interview process are HR.

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Luxoft Customer Service Representative Interview Process

based on 1 interview

Interview experience

3
  
Average
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