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IFB Customer Service Representative Interview Questions and Answers for Freshers

Updated 26 Mar 2022

IFB Customer Service Representative Interview Experiences for Freshers

1 interview found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 26 Mar 2022

I applied via Company Website and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 
Round 2 - HR 

(5 Questions)

  • Q1. What are your strengths and weaknesses?
    • Add your answer
  • Q2. Share details of your previous job.
    • Add your answer
  • Q3. What is your family background?
    • Add your answer
  • Q4. What are your salary expectations?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Experience k sath sath candidate ko mouka dena chahiye use apna best dene k liye

Top trending discussions

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Interview Tips & Stories
2d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

Senior Executive Interview Questions & Answers

Siemens user image Anonymous

posted on 5 May 2021

I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Information about family, Information about projects in previous Organization and hardware technicals.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for self information and projects on your previous organisation.

Senior Executive Interview Questions & Answers

Whirlpool user image Anonymous

posted on 29 Dec 2020

Interview Questionnaire 

2 Questions

  • Q1.  why you do this job ?
    • Add your answer
  • Q2. Sir I have need the money and do the future in this company.
    • Add your answer

Customer Service Associate Interview Questions & Answers

LG Electronics user image Anonymous

posted on 15 Sep 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(5 Questions)

  • Q1. Relative of technical
    • Add your answer
  • Q2. Opposite relative
    • Add your answer
  • Q3. Mostly important
    • Add your answer
  • Q4. My introduction
    • Add your answer
  • Q5. Realtive self questions and introduction
    • Add your answer
Round 3 - Coding Test 

Computer science and technology

Interview Preparation Tips

Interview preparation tips for other job seekers - Any job have i provide

Senior Executive Interview Questions & Answers

Blue Star user image Anonymous

posted on 21 Apr 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed before Apr 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Maths, Reasoning, Engineering knowledge

Round 3 - Group Discussion 

Normal topic of day today

Round 4 - Technical 

(1 Question)

  • Q1. Basics of thermodynamics
    • Add your answer
Round 5 - HR 

(1 Question)

  • Q1. Basics of strength, weakness, situation based few questions and overall understanding of day today life
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear ,it has fairly good people who will not do much leg pulling or grilling they just need good people with clear basis and can do attitude.

Senior Executive Interview Questions & Answers

Blue Star user image Prachi

posted on 10 Sep 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

It was for about an hour.

Round 3 - Group Discussion 

GD went through for around 40 minutes

Round 4 - HR 

(1 Question)

  • Q1. Basic HR questions were asked.
    • Add your answer

Customer Service Associate Interview Questions & Answers

LG Electronics user image Anonymous

posted on 21 Sep 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your last experience
  • Ans. 

    My last experience involved resolving a customer's issue with a product delivery.

    • Customer was upset about a delayed delivery

    • I apologized for the inconvenience and offered to track the package

    • Communicated with the shipping company to provide updates to the customer

    • Ensured the customer received the package on time and followed up to confirm satisfaction

    • Answered by AI
    Add your answer
  • Q2. How to deal with angery customer
  • Ans. 

    Listen actively, empathize, remain calm, apologize, offer solutions, follow up

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's emotions and show understanding

    • Remain calm and composed, even if the customer is being aggressive

    • Apologize for any inconvenience caused, regardless of fault

    • Offer solutions to address the customer's issue and resolve it

    • Follow up with the customer to ensure their

    • Answered by AI
    Add your answer

Senior Executive Interview Questions & Answers

Siemens user image Anonymous

posted on 15 Jun 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Siemens career and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Asked about manual testing & purpose
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Why you choose Siemens
    • Add your answer
Round 3 - Case Study 

Asked about major incident that you faced

Senior Executive Interview Questions & Answers

Siemens user image GULSHAN KUMAR

posted on 24 Jun 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I was interviewed in Dec 2023.

Round 1 - Technical 

(2 Questions)

  • Q1. Detailed Knowledge about FOCS.
    • Add your answer
  • Q2. Detail knowledge above ROCS.
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Normal HR questions
    • Add your answer
  • Q2. About previous organization
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be aware you are applying for right position, and having knowledge and experience about your job role.

Senior Executive Interview Questions & Answers

Siemens user image Anonymous

posted on 11 May 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about ur self
    • Add your answer
More about working at IFB

IFB Interview FAQs

How many rounds are there in IFB Customer Service Representative interview for freshers?
IFB interview process for freshers usually has 2 rounds. The most common rounds in the IFB interview process for freshers are Aptitude Test and HR.

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₹1.4 L/yr - ₹4 L/yr
27% less than the average Customer Service Representative Salary in India
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