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IFB Customer Service Representative Interview Questions and Answers for Freshers
IFB Customer Service Representative Interview Experiences for Freshers
1 interview found
I applied via Company Website and was interviewed in Feb 2022. There were 2 interview rounds.
(5 Questions)
- Q1. What are your strengths and weaknesses?
- Q2. Share details of your previous job.
- Q3. What is your family background?
- Q4. What are your salary expectations?
- Q5. Tell me about yourself.
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I applied via Company Website and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. Introduction and
- Q2. Knowledge skills
Customer Service Associate Interview Questions & Answers
LG Electronics
Anonymous
posted on 21 Sep 2024
I applied via Referral and was interviewed before Sep 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your last experience
- Ans.
My last experience involved resolving a customer's issue with a product delivery.
Customer was upset about a delayed delivery
I apologized for the inconvenience and offered to track the package
Communicated with the shipping company to provide updates to the customer
Ensured the customer received the package on time and followed up to confirm satisfaction
- Q2. How to deal with angery customer
- Ans.
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
Listen actively to understand the customer's concerns
Empathize with the customer's emotions and show understanding
Remain calm and composed, even if the customer is being aggressive
Apologize for any inconvenience caused, regardless of fault
Offer solutions to address the customer's issue and resolve it
Follow up with the customer to ensure their
Interview Questionnaire
1 Question
- Q1. How can you handle all the warehouse
- Ans.
I can handle all the warehouse by implementing efficient processes and utilizing technology.
Developing and implementing standard operating procedures for all warehouse activities
Utilizing technology such as warehouse management systems and automated equipment
Regularly reviewing and optimizing inventory levels and storage layouts
Ensuring proper training and supervision of warehouse staff
Maintaining open communication wi...
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Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. Are you willing to work all seven days of the week?
- Q2. What is your willingness to work without taking any leave?
Customer Service Associate Interview Questions & Answers
LG Electronics
Anonymous
posted on 15 Sep 2023
Selected
I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.
(5 Questions)
- Q1. Relative of technical
- Q2. Opposite relative
- Q3. Mostly important
- Q4. My introduction
- Q5. Realtive self questions and introduction
Computer science and technology
Interview Preparation Tips
Kuldep Goswami
Selected
I applied via Naukri.com and was interviewed in Nov 2022. There were 2 interview rounds.
(5 Questions)
- Q1. Procurement skills must be perfect. Excel must be fine
- Q2. Pricing need to be stro.
- Q3. Excel working fine
- Q4. Negotiation working fine
- Q5. Company policy good
Selected
I applied via Referral and was interviewed in Jan 2023. There were 3 interview rounds.
(1 Question)
- Q1. Are you willing to traveling??
(1 Question)
- Q1. What is your salary expectation?
Interview Preparation Tips
- Subjective
Interview Questionnaire
2 Questions
- Q1. why you do this job ?
- Q2. Sir I have need the money and do the future in this company.
Selected
I applied via Job Fair and was interviewed before Apr 2022. There were 5 interview rounds.
Maths, Reasoning, Engineering knowledge
Normal topic of day today
(1 Question)
- Q1. Basics of thermodynamics
(1 Question)
- Q1. Basics of strength, weakness, situation based few questions and overall understanding of day today life
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IFB Customer Service Representative Reviews and Ratings
based on 10 reviews
Rating in categories
|
Senior Executive
190
salaries
|  ₹3.7 L/yr - ₹15 L/yr |
|
Assistant Manager
176
salaries
| ₹5.7 L/yr - ₹16.8 L/yr |
|
Sales Executive
161
salaries
| ₹1.2 L/yr - ₹4.5 L/yr |
|
Business Manager
123
salaries
| ₹8 L/yr - ₹24 L/yr |
|
Customer Service Associate
101
salaries
| ₹1.4 L/yr - ₹3.2 L/yr |
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