iEnergizer Executive Interview Questions and Answers

Social media has a significant impact on youth, influencing their behavior, mental health, and relationships.

• Social media can lead to increased feelings of anxiety, depression, and loneliness among youth.

• Youth may experience cyberbullying, body image issues, and low self-esteem due to social media.

• Social media can also affect the way youth communicate and form relationships, often prioritizing online interactions over face-to-face connections.

• Youth may spend excessive amounts...read more

I would listen actively, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.

• Remain calm and professional

• Listen actively and let the customer vent their frustrations

• Empathize with their situation and apologize for any inconvenience caused

• Offer a solution to their problem and follow up to ensure their satisfaction

• If necessary, escalate the issue to a supervisor or manager

I would listen to their concerns, empathize with their situation, and offer a solution to their problem.

• Remain calm and professional

• Listen actively to their complaints

• Empathize with their situation

• Apologize for any inconvenience caused

• Offer a solution to their problem

• Follow up to ensure their satisfaction

Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues to ensure customer satisfaction.

• Examples of customer service activities include answering phon...read more

Credit cards offer convenience, rewards, fraud protection, and the ability to build credit.

• Convenience of making purchases without carrying cash

• Earn rewards such as cash back, travel points, or discounts

• Fraud protection with zero liability for unauthorized charges

• Opportunity to build credit history and improve credit score

• Access to additional benefits like purchase protection and extended warranties

One disadvantage of credit cards is the potential for overspending and accumulating debt.

• Potential for overspending beyond one's means

• Accumulating high interest debt if not paid off in full each month

• Risk of identity theft and fraud

• Annual fees and other charges can add up over time

BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often choose to outsource these tasks to save costs and improve efficiency.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO companies include Accenture, Genpact, and Teleperformance.

Our company is focused on streamlining processes and increasing efficiency through innovative technology.

• We prioritize research and development to stay ahead of industry trends.

• Our team is dedicated to providing top-notch customer service.

• We use data analysis to identify areas for improvement and implement solutions.

• Examples of our successful projects include a mobile app that simplifies scheduling for healthcare providers and a software program that automates inventory manag...read more