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IDFC FIRST Bank Associate Customer Service Manager Interview Questions and Answers

Updated 7 Aug 2024

IDFC FIRST Bank Associate Customer Service Manager Interview Experiences

2 interviews found

Associate Customer Service Manager Interview Questions & Answers

user image Anonymous

posted on 7 Aug 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Aptitude Test 

Aptitude and reasoning

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepared in banking terminology

Associate Customer Service Manager Interview Questions & Answers

user image Anonymous

posted on 25 Dec 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. About work experience
    • Add your answer
  • Q2. What is CTS process and what is ltr
  • Ans. 

    CTS process is a customer service process that focuses on resolving customer issues and providing excellent service. LTR stands for Lifetime Value of a Customer.

    • CTS process is a customer service process that aims to address customer concerns and provide satisfactory solutions.

    • It involves handling customer inquiries, complaints, and requests through various channels like phone, email, and chat.

    • The process includes gathe...

    • Answered by AI
    Add your answer
Round 3 - Aptitude Test 

100 question in 4 field

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be honest and Little smart

Top trending discussions

View All
Career Advice
6d
a technical manager
Can we change domain after 16 years of experience?
I'm working as a technical manager (Java based) in a global Bank having 16 years of experience, my whole career is with banking and financial services. Current CTC is 34LPA. Now I think to change my job to get more salary, i get very few calls for interview because of 3 months notice period, and few of them were from different domains ( health care, logistics etc.). Is it wise to change domain? Or better to look for internal jobs with the bank?
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Jana Small Finance Bank user image Anonymous

posted on 19 Jun 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Old Company working
    • Add your answer
Round 2 - Cashier 

(1 Question)

  • Q1. What is Cashier's working
  • Ans. 

    Cashier's working involves handling cash transactions, processing payments, and providing customer service.

    • Processing cash, credit, and debit card transactions

    • Balancing cash drawer at the end of shift

    • Providing receipts and refunds to customers

    • Assisting customers with inquiries or concerns

    • Maintaining a clean and organized work area

    • Answered by AI
    Add your answer

Customer Support Executive Interview Questions & Answers

Kotak Mahindra Bank user image Anonymous

posted on 27 Nov 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. My personal information and my aptitude test
    • Add your answer
  • Q2. My hobby and my qualifications
    • Add your answer
  • Q3. Experience and customer relation
    • Add your answer
  • Q4. Basic culture and customer service provider
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - No any other advice In this compony

Customer Service Officer Interview Questions & Answers

IndusInd Bank user image Anonymous

posted on 26 Sep 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Some banking related topics and customer service
    • Add your answer
Round 3 - Assignment 

Some general knowledge information and banking related questions

Customer Service Associate Interview Questions & Answers

Union Bank of India user image Anonymous

posted on 21 Mar 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Quantitative aptitude reasoning English skills

Round 2 - QRE 

(1 Question)

  • Q1. No interview for this role
    • Add your answer

Customer Relationship Manager Interview Questions & Answers

Ujjivan Small Finance Bank user image DEVESH VERMA

posted on 15 Aug 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Campus Placement

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Customer Relation Officer Interview Questions & Answers

HDFC Bank user image Anonymous

posted on 1 Jul 2022

I applied via Recruitment Consulltant and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. 1- shortlist the CV, normal aptitude test of basic %age , English etc , then one to one round,
    • Add your answer
  • Q2. 1- local area knowing , source of business , etc
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - There is many more to learn about corporate,

Customer Relation Officer Interview Questions & Answers

Yes Bank user image abhishek sharma

posted on 4 Dec 2021

Interview Questionnaire 

4 Questions

  • Q1. How mannage critical customer complaint
  • Ans. 

    Critical customer complaints are managed by acknowledging the issue, empathizing with the customer, investigating the problem, providing a solution, and following up.

    • Listen actively and attentively to the customer's complaint

    • Apologize for the inconvenience caused and show empathy

    • Investigate the issue and gather all necessary information

    • Provide a solution that meets the customer's needs and expectations

    • Follow up with th...

    • Answered by AI
    Add your answer
  • Q2. How to customer interaction with you
    • Add your answer
  • Q3. What is work
    • Add your answer
  • Q4. How to work as employee work for our company
    • Add your answer

Customer Relation Officer Interview Questions & Answers

Utkarsh Small Finance Bank user image Anonymous

posted on 25 Oct 2021

Interview Questionnaire 

3 Questions

  • Q1. Why do you want to join Our Organization
    • View 1 more amswer
  • Q2. Tell us that why we should appoint you
    • Add your answer
  • Q3. Tell us about your last job experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - At the time of interview we often feel shy that we don't know anything and if interviewer ask anything to us we will not able to answer their questions but it is not true because they are also like us we just have to believe in ourself we can answer every question in the world but we have to keep confidence in our self in our words that's it
More about working at IDFC FIRST Bank

IDFC FIRST Bank Interview FAQs

How many rounds are there in IDFC FIRST Bank Associate Customer Service Manager interview?
IDFC FIRST Bank interview process usually has 2 rounds. The most common rounds in the IDFC FIRST Bank interview process are Aptitude Test, Resume Shortlist and One-on-one Round.
How to prepare for IDFC FIRST Bank Associate Customer Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IDFC FIRST Bank. The most common topics and skills that interviewers at IDFC FIRST Bank expect are Banking Operations, Branch Banking, Branch Operations, Cash Handling and Retail Banking.

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IDFC FIRST Bank Associate Customer Service Manager Salary
based on 88 salaries
₹3 L/yr - ₹5.3 L/yr
At par with the average Associate Customer Service Manager Salary in India
View more details

IDFC FIRST Bank Associate Customer Service Manager Reviews and Ratings

based on 20 reviews

4.0/5

Rating in categories

3.7

Skill development

3.6

Work-Life balance

4.4

Salary & Benefits

3.7

Job Security

3.7

Company culture

4.0

Promotions/Appraisal

3.6

Work Satisfaction

Explore 20 Reviews and Ratings
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