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IDFC FIRST Bank Associate Customer Service Manager Interview Questions and Answers

Updated 7 Aug 2024

IDFC FIRST Bank Associate Customer Service Manager Interview Experiences

2 interviews found

Associate Customer Service Manager Interview Questions & Answers

user image Anonymous

posted on 7 Aug 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Aptitude Test 

Aptitude and reasoning

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepared in banking terminology

Associate Customer Service Manager Interview Questions & Answers

user image Anonymous

posted on 25 Dec 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. About work experience
    • Add your answer
  • Q2. What is CTS process and what is ltr
  • Ans. 

    CTS process is a customer service process that focuses on resolving customer issues and providing excellent service. LTR stands for Lifetime Value of a Customer.

    • CTS process is a customer service process that aims to address customer concerns and provide satisfactory solutions.

    • It involves handling customer inquiries, complaints, and requests through various channels like phone, email, and chat.

    • The process includes gathe...

    • Answered by AI
    Add your answer
Round 3 - Aptitude Test 

100 question in 4 field

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be honest and Little smart

Associate Customer Service Manager Interview Questions Asked at Other Companies

asked in IDFC FIRST Bank
Q1. What is CTS process and what is ltr
View answer (1)
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Top trending discussions

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Interview Tips & Stories
3d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

Assistant Manager Interview Questions & Answers

ICICI Bank user image Anonymous

posted on 4 Sep 2021

I applied via Campus Placement and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Explain about yourself
    • Add your answer
  • Q2. Questions based on your resume
    • Add your answer
  • Q3. Analytical questions according to the vaccnay you are applying
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and let them get convinced that you will be perfect for the job and also always try to initiate the group discussion

Assistant Manager Interview Questions & Answers

ICICI Bank user image

posted on 18 May 2021

I applied via Company Website and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. My job work experience.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good experience

Assistant Manager Interview Questions & Answers

HDFC Bank user image Anonymous

posted on 9 Sep 2021

I applied via Campus Placement and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. What is sales?
  • Ans. 

    Sales is the process of exchanging goods or services for money or other valuable consideration.

    • Sales involves identifying potential customers and persuading them to buy a product or service.

    • It includes activities such as prospecting, lead generation, qualifying leads, making sales presentations, negotiating and closing deals.

    • Sales can be done through various channels such as direct selling, telemarketing, online sales,...

    • Answered by AI
    Add your answer
  • Q2. Are u good at sales?
    • Add your answer
  • Q3. Can u sale me anything ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Convincing someone for something is sales .

Assistant Manager Interview Questions & Answers

ICICI Bank user image Anonymous

posted on 16 May 2022

I applied via Company Website and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Personal details,skills
    • Add your answer
  • Q2. Are you willing to work anywhere
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The overall experience was good and be greatfull

Assistant Manager Interview Questions & Answers

ICICI Bank user image Anonymous

posted on 25 Jan 2022

I applied via Campus Placement and was interviewed before Jan 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Group Discussion 

Environmental topic

Round 3 - Aptitude Test 

Based on banking questions

Interview Preparation Tips

Topics to prepare for ICICI Bank Assistant Manager interview:
  • Communication Skills
  • Technical
Interview preparation tips for other job seekers - Consenrate on every second be positive and don't leave your confidence level Be active every question smile is most important

Assistant Manager Interview Questions & Answers

ICICI Bank user image Anonymous

posted on 19 Feb 2022

I applied via Campus Placement and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

I have cleared 100 marks aptitude test

Round 2 - One-on-one 

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident , Dressing style , smile on the face, impress interviewer through your answers .

Assistant Manager Interview Questions & Answers

ICICI Bank user image Anonymous

posted on 5 Jun 2022

I applied via Walk-in and was interviewed before Jun 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction and any self topic in Hindi, about company
    • Add your answer
  • Q2. Self introduction and a topic in Hindi
  • Ans. Any general topic like about Hyderabad, best friend,about college
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing much and difficult..be confident and express what you are!!

Assistant Manager Interview Questions & Answers

HDFC Bank user image Anonymous

posted on 15 Apr 2021

I applied via Referral and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself and prior academics
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Never say i can strech always say i can do strech one time in a week
More about working at IDFC FIRST Bank

IDFC FIRST Bank Interview FAQs

How many rounds are there in IDFC FIRST Bank Associate Customer Service Manager interview?
IDFC FIRST Bank interview process usually has 2 rounds. The most common rounds in the IDFC FIRST Bank interview process are Aptitude Test, Resume Shortlist and One-on-one Round.
How to prepare for IDFC FIRST Bank Associate Customer Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IDFC FIRST Bank. The most common topics and skills that interviewers at IDFC FIRST Bank expect are Banking Operations, Branch Banking, Branch Operations, Cash Handling and Retail Banking.

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IDFC FIRST Bank Associate Customer Service Manager Interview Process

based on 5 interviews

Interview experience

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IDFC FIRST Bank Associate Customer Service Manager Salary
based on 63 salaries
₹3.2 L/yr - ₹5 L/yr
At par with the average Associate Customer Service Manager Salary in India
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IDFC FIRST Bank Associate Customer Service Manager Reviews and Ratings

based on 23 reviews

3.9/5

Rating in categories

3.6

Skill development

3.6

Work-life balance

4.2

Salary

3.7

Job security

3.7

Company culture

3.9

Promotions

3.5

Work satisfaction

Explore 23 Reviews and Ratings
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