Associate Customer Service Manager Interview Questions and Answers

CTS process is a customer service process that focuses on resolving customer issues and providing excellent service. LTR stands for Lifetime Value of a Customer.

• CTS process is a customer service process that aims to address customer concerns and provide satisfactory solutions.

• It involves handling customer inquiries, complaints, and requests through various channels like phone, email, and chat.

• The process includes gathering relevant information, analyzing the issue, and provid...read more