Icredizen Financial Technologies Telecaller Interview Questions and Answers

Problem solving skills

Q1. Common sorting algorithms
Ans. 
Common sorting algorithms include Bubble Sort, Selection Sort, Insertion Sort, Merge Sort, Quick Sort, and Heap Sort.
• Bubble Sort - repeatedly steps through the list, compares adjacent elements, and swaps them if they are in the wrong order

• Selection Sort - repeatedly finds the minimum element from the unsorted part and swaps it with the first unsorted element

• Insertion Sort - builds the final sorted array one item at a t...read more
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Q2. Second largest element in an array
Ans. 
Find the second largest element in an array of strings.
• Convert the strings to integers for comparison.

• Sort the array in descending order.

• Access the second element in the sorted array to get the second largest element.
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Q3. Reverse string
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Q4. Palindrome check
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Q5. Java Exception Handling
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Q6. Java Streams and Lambdas
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Good had tricky questions

Q1. Ur experience on the project
Ans. 
I have 2 years of experience working as a telecaller for a project focused on selling insurance policies.
• Handled inbound and outbound calls to potential customers

• Provided information about insurance policies and answered customer queries

• Met daily targets for number of calls made and policies sold
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Q2. Toughest situation u ever face
Ans. 
The toughest situation I ever faced was when I had to handle a difficult customer who was extremely angry and unreasonable.
• Remaining calm and composed

• Active listening to understand the customer's concerns

• Empathizing with the customer's frustration

• Finding a solution to address the customer's issues

• Maintaining professionalism throughout the interaction
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Two things about your self which are worthy

Q1. Do you know spread sheet
Ans. 
Yes, I am familiar with spreadsheets and have experience using them for data organization and analysis.
• I have used Microsoft Excel for creating and managing spreadsheets

• I am proficient in functions like VLOOKUP, SUM, and IF statements

• I have experience in data entry, sorting, and filtering in spreadsheets

• I have created charts and graphs to visualize data in spreadsheets
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Q2. Do you know how to use excel
Ans. 
Yes, I am proficient in using Excel for data entry, analysis, and reporting.
• I am skilled in entering and organizing data in Excel spreadsheets.

• I can perform basic calculations and create formulas in Excel.

• I am able to create charts and graphs to visualize data.

• I have experience in using Excel functions like VLOOKUP, SUMIF, and PivotTables.

• I can generate reports and analyze data using Excel.
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Q3. Do you know how to use ai
Ans. 
Yes, I have experience using AI in telecalling to improve customer interactions and efficiency.
• I have used AI-powered chatbots to handle customer queries and provide instant responses.

• I have utilized AI algorithms to analyze customer data and personalize communication strategies.

• I have implemented AI tools for predictive dialing to optimize call scheduling and increase productivity.
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Q4. Do you know what turnover we make
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Name date of birth location experience

Q1. Self introduction
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Q2. Ap ye company kyn join krna chate ho
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Q1. Tell me about your self
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Q2. How you handle aggressive customers
Ans. 
I remain calm, listen actively, empathize with their concerns, and offer solutions to address their issues.
• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with their emotions

• Offer solutions to address their issues

• Seek assistance from a supervisor if needed
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Q1. What's your name
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Q2. What's your ambition
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Q3. Where are you from
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Q4. Which study are you studying
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Q5. Why are choosing this job
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Q6. Are you interested this job
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Q7. Which type of languages you know
Ans. 
I am fluent in English, Hindi, and Spanish.
• English

• Hindi

• Spanish
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Easy test, can be easily solved

Q1. Tell me about yourself
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Q2. What is your work ex
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Q1. Tell me about yourself
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