ICODE Customer Management Interview Questions and Answers

Q1. If fresher your introduction they will check your communication and your graduate or not if experienced they will check work responsibilities of your last job and communication but in hightech city sutherl...read more
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Q2. Tell me something about yourself
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Q3. Tell me about your college days
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Q4. Tell me about ur best friend
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Its actually based on your voice actually they are hiring for international voice process so you need to have an idea of how international people speak in their language if you have experience in email writing and able to understand british english then its easy for you to clear

Q1. Realted to o365 theory
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Q2. Regarding litigation hold and retention policies with mailflow and structure and some scenario based questions
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Q1. Regarding technical questions and scenario based
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Q2. Teams issues and outlook
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Q1. Salary discussion
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Q2. Description of working culture and ethics
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Online assessment (Technical, English, Reasoning)

Q1. Difference between Balance sheet and trial balance
Ans. 
Balance sheet shows assets, liabilities, and equity at a specific point in time. Trial balance lists all ledger accounts with their balances.
• Balance sheet is a snapshot of a company's financial position at a specific point in time.

• Trial balance is a list of all ledger accounts with their balances to ensure debits equal credits.

• Balance sheet includes assets, liabilities, and equity sections.

• Trial balance is used to prep...read more
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Q2. Standard costing formula
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Standard costing formula calculates the expected cost of a product based on predetermined standards.
• Standard costing formula includes direct materials, direct labor, and overhead costs.

• It helps in comparing actual costs with standard costs to identify variances.

• Formula: Standard Cost = Standard Quantity of Inputs x Standard Price of Inputs
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Q3. Journal entries for Prepaid Accruals Depreciation with accumulated depreciation concept Provision for Bad debts DTA and DTL
Ans. 
Explanation of journal entries for Prepaid, Accruals, Depreciation, Provision for Bad debts, DTA, and DTL.
• Prepaid expenses are initially recorded as assets and then expensed over time as they are used up.

• Accruals are expenses incurred but not yet paid or revenue earned but not yet received.

• Depreciation is the allocation of the cost of a fixed asset over its useful life, with accumulated depreciation representing the to...read more
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Q4. Case study on Ind AS 115
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Q5. Preparation of balance sheet and computation of various ratios
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Preparation of balance sheet involves listing assets, liabilities, and equity. Ratios are computed using financial data from the balance sheet.
• List all assets, liabilities, and equity on the balance sheet

• Calculate various financial ratios such as current ratio, debt to equity ratio, and return on equity

• Use formulae like Current Ratio = Current Assets / Current Liabilities

• Interpret the ratios to analyze the financial he
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Q6. Accounting principles
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Q1. What is DTA and DTL
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DTA stands for Deferred Tax Asset and DTL stands for Deferred Tax Liability.
• DTA is an asset recorded on a company's balance sheet that may be used to reduce taxable income in the future.

• DTL is a liability recorded on a company's balance sheet that represents taxes that have been accrued but not yet paid.

• DTA arises when a company has overpaid taxes or has tax deductions that exceed its taxable income.

• DTL arises when a c...read more
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Q2. Accounting entry for accumulated depreciation
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Accumulated depreciation is a contra asset account that represents the total depreciation expense taken on an asset since it was acquired.
• Accumulated depreciation is recorded on the balance sheet as a reduction from the gross amount of fixed assets to arrive at the net book value.

• The accounting entry for accumulated depreciation involves debiting the depreciation expense account and crediting the accumulated depreciati...read more
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Q3. Few resume based questions
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Q4. Standard costing formula
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Standard costing formula calculates the expected cost of a product based on predetermined standards.
• Standard costing formula = Standard cost of direct materials + Standard cost of direct labor + Standard manufacturing overhead cost

• Standard cost of direct materials = Standard quantity of materials x Standard price per unit

• Standard cost of direct labor = Standard hours of labor x Standard rate per hour

• Standard manufactur...read more
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Q5. Difference between budgeting and forecasting
Ans. 
Budgeting involves setting financial goals and allocating resources, while forecasting predicts future financial outcomes based on past data and trends.
• Budgeting is a plan for how to allocate resources and achieve financial goals

• Forecasting predicts future financial outcomes based on past data and trends

• Budgeting is typically done on an annual basis, while forecasting can be done on a shorter or longer term basis

• Budget...read more
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Q6. Meaning of variance analysis
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Variance analysis is a technique used to identify and analyze the difference between planned financial outcomes and actual results.
• Variance analysis helps in understanding the reasons for deviations from budgeted or expected figures.

• It involves comparing actual financial performance with budgeted or standard performance.

• Common types of variances include price variance, quantity variance, and mix variance.

• Variance analy...read more
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Average to easy difficulty level.

Q1. Java code of string manipulation
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Q2. What is the Java code for various types of sorting algorithms?
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Q3. Sql query and topics related to joins.
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Q1. About yourself and family
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Q2. What do you know about the company?
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Q3. Can you provide examples of real-life scenarios where you handled conflicts with either a colleague or a manager?
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Q4. What actions would you take if your manager does not approve your product idea, and how would you attempt to persuade them?
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Q1. What is java and explain architecture
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Q1. Producer - consumer probelem
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Q1. What is the biggest challenge faced
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Q1. Salary discussions
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Q1. What is the Singleton pattern ? in how many ways can this pattern be broken ?
Ans. 
Singleton pattern ensures a class has only one instance and provides a global point of access to it.
• Singleton pattern can be implemented by making the constructor private and providing a static method to access the instance.

• The pattern can be broken by using reflection to access the private constructor and create multiple instances.

• Another way to break the Singleton pattern is by using multiple class loaders in Java.

• Th...read more
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Q2. What is the internal implementation of hashmap? Let's assume that you want to store duplicate keys in the hashmap, how can we achieve the same in hashmap ?
Ans. 
HashMap internally uses an array of linked lists to store key-value pairs. To store duplicate keys, we can use a custom implementation of HashMap.
• HashMap internally uses an array of linked lists to handle collisions.

• To store duplicate keys, we can create a custom HashMap implementation that allows multiple values for the same key.

• One approach is to use a HashMap with values as lists, where each key can have multiple va
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Q1. What microservices patterns are you aware ? let's assume that there is a microservice based architecture and service A is calling service B which in turn service C. If service b fails, how will you manage ...read more
Ans. 
Use compensating transactions and distributed tracing for managing transaction and logging in case of service B failure.
• Implement compensating transactions to rollback changes made by service B in case of failure.

• Use distributed tracing to track the flow of requests and identify where the failure occurred.

• Implement retry mechanisms to handle transient failures in service B.

• Use circuit breakers to prevent cascading fail...read more
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Q2. System Design question : Design a booking wesite for.eg: bookin.com ?
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Q1. HTML, CSS fundamentals
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Q2. Javascript event loop and array methods
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Q3. Javascript coding for operation on object array
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Q4. React benefits and Redux implementations
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Q5. How to create slice and combine reducers
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Q1. Questions based on projects, role, responsibilities and initiative at work place
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Q2. How to create and optimize a react application
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Q1. Day to day activity of workplace and salary negotiation
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