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Hyatt Regency Front Office/Guest Relations Executive/Manager Interview Questions and Answers

Updated 12 Jun 2021

Hyatt Regency Front Office/Guest Relations Executive/Manager Interview Experiences

2 interviews found

Interview Questionnaire 

2 Questions

  • Q1. Before telling you all the question what makes your interview + is your confidence❤ . I was asked to introduce yourself then questions were thrown according to what i brefied like my qualities,hobbies etc....
  • Q2. All depends on individual . Also i did not give up when i was put into situation and guest was really angry. Carried a smile on my face

I applied via Referral and was interviewed before Jun 2020. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. How do you tackle a angry guest who’s shouting on getting a smoking room and she’s a non smoker?
  • Q2. How will you manage a team of senior people who are associated with company since beginning but lower in designation?
  • Q3. Describe about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay confident, don’t keep in mind that you’ve to get this job anyhow, keep yourself free and let your interview a learning experience and don’t pretend you know something even if you don’t know, either yes or no and always wear good attire that boost your confidence

Front Office/Guest Relations Executive/Manager Interview Questions Asked at Other Companies

Q2. Which is more important ARR or RevPar?
Q3. Hobbies to test your time mgt.
asked in ITC Hotels
Q4. Any operational goal for own self
Q5. What is a guest cycle?

Interview questions from similar companies

I was interviewed before May 2016.

Interview Questionnaire 

4 Questions

  • Q1. Why did you joined hospitality industry?
  • Ans. 

    I joined the hospitality industry because of my passion for providing exceptional service and creating memorable experiences for guests.

    • Passion for providing exceptional service

    • Enjoy creating memorable experiences for guests

    • Opportunity to work in a dynamic and fast-paced environment

    • Desire to work with diverse groups of people

  • Answered by AI
  • Q2. Area of interest?
  • Ans. 

    My area of interest is providing exceptional customer service and creating memorable experiences for guests.

    • Customer service

    • Creating memorable experiences

    • Hospitality industry

    • Guest satisfaction

    • Problem-solving

    • Teamwork

  • Answered by AI
  • Q3. Formula for RevPar?
  • Ans. 

    RevPar is calculated by dividing the total room revenue by the total number of available rooms.

    • RevPar = Total Room Revenue / Total Available Rooms

    • Total Room Revenue includes revenue from all occupied rooms

    • Total Available Rooms includes both occupied and unoccupied rooms

    • RevPar helps measure the hotel's performance and efficiency

  • Answered by AI
  • Q4. Case study.

Interview Preparation Tips

College Name: Banarsidas Chandiwala Institute of Hotel Management and Catering Technology

I applied via Walk-in and was interviewed before Nov 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Questions mostly related to the specific knowledge, skills and attitude.
  • Q2. Knowledge of French language and other foreign languages
  • Q3. Hobbies to test your time mgt.
  • Ans. 

    My hobbies include reading, cooking, and hiking.

    • I set aside time each week to read a book or two.

    • I plan out my meals for the week and prep ingredients in advance to save time.

    • I schedule hikes on weekends and make sure to stick to the planned time.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Wish the interviewer. Be bold but very polite. Never ever display your nervousness. Say politely "I am not aware of the answer" "if you are put with a tough question.

Interview Questionnaire 

2 Questions

  • Q1. Educational qualification
  • Q2. Reason for choosing ITC Grand Chola

Interview Questionnaire 

1 Question

  • Q1. How do you respond to a drunken guest

Interview Questionnaire 

4 Questions

  • Q1. Explain about my self
  • Q2. Most of the things mentioned on paper but an additional information I would like to tell that I may out perform in the situation of extreme stress aor work load
  • Q3. Any operational goal for own self
  • Ans. 

    My operational goal is to consistently exceed guest expectations and provide exceptional service.

    • Continuously improve my communication and problem-solving skills

    • Stay up-to-date with industry trends and best practices

    • Maintain a positive attitude and professional demeanor at all times

    • Set personal targets for guest satisfaction and work towards achieving them

    • Seek feedback from guests and colleagues to identify areas for i

  • Answered by AI
  • Q4. To see my self in the core operational team

I was interviewed before May 2016.

Interview Questionnaire 

3 Questions

  • Q1. Tell us about yourself
  • Ans. 

    I am a recent graduate with a degree in Business Administration and a passion for marketing and project management.

    • Recent graduate with a degree in Business Administration

    • Passionate about marketing and project management

    • Strong communication and organizational skills

    • Experience in internships and part-time jobs related to my field

  • Answered by AI
  • Q2. Which department are you interested?
  • Ans. 

    I am interested in the Marketing department.

    • I have a strong background in communication and creativity.

    • I enjoy analyzing market trends and consumer behavior.

    • I have experience in developing marketing strategies and campaigns.

  • Answered by AI
  • Q3. What is modern american plan?
  • Ans. 

    Modern American Plan is a type of meal plan offered by hotels and resorts where the cost of accommodation includes three meals per day.

    • Modern American Plan is a popular meal plan option in the hospitality industry.

    • It includes breakfast, lunch, and dinner in the cost of accommodation.

    • Guests have the convenience of enjoying meals on-site without additional charges.

    • The menu typically offers a variety of American cuisine o...

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Experience: 1 minute given to think about the topic and then start.

Round: Other Interview
Experience: 1 minute given to think about the topic and then start.

College Name: Banarsidas Chandiwala institute of hotel management and catering technology.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a recent graduate with a degree in Business Administration and a passion for learning and growth.

    • Recent graduate with a degree in Business Administration

    • Passionate about learning and personal growth

    • Strong communication and organizational skills

    • Experience in internships and part-time jobs related to business

  • Answered by AI
  • Q2. Why you want to be a hotelier
  • Ans. 

    I want to be a hotelier because I am passionate about providing exceptional hospitality experiences and creating memorable moments for guests.

    • Passion for hospitality and creating memorable experiences

    • Enjoy working in a fast-paced and dynamic environment

    • Opportunity to interact with people from diverse backgrounds

    • Desire to continuously learn and grow in the hospitality industry

  • Answered by AI
  • Q3. Name the different types of glasses
  • Ans. 

    There are various types of glasses, including prescription glasses, sunglasses, reading glasses, safety glasses, and 3D glasses.

    • Prescription glasses are used to correct vision problems.

    • Sunglasses protect the eyes from harmful UV rays.

    • Reading glasses help with near vision.

    • Safety glasses are worn to protect the eyes during certain activities.

    • 3D glasses are used to enhance the viewing experience of 3D movies or images.

  • Answered by AI

Interview Preparation Tips

College Name: Institute of Hotel management and catering technology

I was interviewed before May 2016.

Interview Questionnaire 

3 Questions

  • Q1. Tell us about yourself
  • Ans. 

    I am a recent graduate with a degree in Business Administration and a passion for marketing and project management.

    • Recent graduate with a degree in Business Administration

    • Passionate about marketing and project management

    • Strong communication and organizational skills

    • Experience in internships and extracurricular activities

  • Answered by AI
  • Q2. In which department are you interested?
  • Ans. 

    I am interested in the Marketing department.

    • I have a strong passion for creating and implementing marketing strategies.

    • I enjoy analyzing market trends and consumer behavior.

    • I have experience in social media marketing and content creation.

    • I am eager to learn more about branding and advertising.

    • I believe my creativity and communication skills would be an asset in the Marketing department.

  • Answered by AI
  • Q3. Types of glasses used in fnb service? What is MAP?
  • Ans. 

    Types of glasses used in F&B service include wine glasses, water glasses, cocktail glasses, and beer glasses.

    • Wine glasses are used for serving wine.

    • Water glasses are used for serving water.

    • Cocktail glasses are used for serving cocktails.

    • Beer glasses are used for serving beer.

  • Answered by AI

Interview Preparation Tips

Round: Group Discussion
Experience: 1 minute given to think on the topic and then discuss among the candidates.
Tips: Do not be aggressive.
keep your views and let others keep their own views.

Round: Other Interview
Experience: 1 minute given to think on the topic and then discuss among the candidates.
Tips: Do not be aggressive.
keep your views and let others keep their own views.

Round: Other Interview
Experience: it was personal interview and face to face discussion
Tips: be confident and if you dont know the answer just say i dont know.

College Name: banarsidas chandiwala institute of hotel management and catering technology

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Hyatt Regency Front Office/Guest Relations Executive/Manager Reviews and Ratings

based on 1 review

5.0/5

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5.0

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5.0

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5.0

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5.0

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5.0

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5.0

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5.0

Work satisfaction

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