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HTC Customer Service Executive Interview Questions and Answers

Updated 15 Sep 2020

HTC Customer Service Executive Interview Experiences

1 interview found

I applied via Walk-in and was interviewed before Sep 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How you handle people who are bluntly emotional while dealing ?

Interview Preparation Tips

Interview preparation tips for other job seekers - The answer I gave to the above question was"observe the opponent on why he is the doing the way he is, more than what he is doing " ie perceive the person from their mirror.

Interview questions from similar companies

I applied via Walk-in and was interviewed before Mar 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your self
  • Q2. Why should we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - B confident speak as much as u can don't miss your words your descriptions

I applied via Approached by Company and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Sir you can ask me whatever you like.

Interview Preparation Tips

Interview preparation tips for other job seekers - If i get job in oppo service center then i will do job with honest. And as long as my work remains, I will do my work properly.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Set a situation to handle customer escalatiom
  • Ans. 

    Handling a customer escalation by actively listening, empathizing, and finding a solution.

    • Listen to the customer's concerns without interrupting

    • Empathize with the customer's emotions and frustrations

    • Apologize for any inconvenience caused

    • Offer a solution or escalate to a higher authority if necessary

  • Answered by AI

Interview Preparation Tips

Topics to prepare for OnePlus Customer Service Manager interview:
  • Escalation Management

I applied via Walk-in and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Why should we hire you?
  • Q4. What are your strengths and weaknesses?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills is the main part of interview
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Education Qualifications Past Experience Aware About Mobile Knowledge Interview Hindi/English Both

Interview Preparation Tips

Interview preparation tips for other job seekers - Go with confidence & crack the interview, because self confidence will clear the interview round.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Past experience
  • Q2. Any topic in english
  • Ans. 

    The importance of effective communication in customer support

    • Clear and concise communication helps in understanding customer issues

    • Active listening is crucial to address customer concerns

    • Empathy and patience are key in resolving customer complaints

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident only
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction and
  • Q2. Knowledge skills

Interview Questionnaire 

1 Question

  • Q1. How can you handle all the warehouse
  • Ans. 

    I can handle all the warehouse by implementing efficient processes and utilizing technology.

    • Developing and implementing standard operating procedures for all warehouse activities

    • Utilizing technology such as warehouse management systems and automated equipment

    • Regularly reviewing and optimizing inventory levels and storage layouts

    • Ensuring proper training and supervision of warehouse staff

    • Maintaining open communication wi...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - You should have regarding your operation
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(2 Questions)

  • Q1. Basic introduction, Questions was from past experience.
  • Q2. Introduce yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus more on communication skills. Technical questions related to past experience. All the best
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