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HTC Customer Service Executive Interview Questions and Answers
HTC Customer Service Executive Interview Experiences
1 interview found
Anonymous
I applied via Walk-in and was interviewed before Sep 2019. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. How you handle people who are bluntly emotional while dealing ?
Interview Preparation Tips
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I applied via Walk-in and was interviewed before Mar 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about your self
- Q2. Why should we hire you
Interview Preparation Tips
I applied via Approached by Company and was interviewed in Mar 2022. There was 1 interview round.
(1 Question)
- Q1. Sir you can ask me whatever you like.
Interview Preparation Tips
(1 Question)
- Q1. Set a situation to handle customer escalatiom
- Ans.
Handling a customer escalation by actively listening, empathizing, and finding a solution.
Listen to the customer's concerns without interrupting
Empathize with the customer's emotions and frustrations
Apologize for any inconvenience caused
Offer a solution or escalate to a higher authority if necessary
Interview Preparation Tips
- Escalation Management
I applied via Walk-in and was interviewed before Apr 2021. There were 2 interview rounds.
(5 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Why should we hire you?
- Q4. What are your strengths and weaknesses?
- Q5. Tell me about yourself.
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.
(1 Question)
- Q1. Education Qualifications Past Experience Aware About Mobile Knowledge Interview Hindi/English Both
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Oct 2023. There was 1 interview round.
(2 Questions)
- Q1. Past experience
- Q2. Any topic in english
- Ans.
The importance of effective communication in customer support
Clear and concise communication helps in understanding customer issues
Active listening is crucial to address customer concerns
Empathy and patience are key in resolving customer complaints
Interview Preparation Tips
I applied via Company Website and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. Introduction and
- Q2. Knowledge skills
Interview Questionnaire
1 Question
- Q1. How can you handle all the warehouse
- Ans.
I can handle all the warehouse by implementing efficient processes and utilizing technology.
Developing and implementing standard operating procedures for all warehouse activities
Utilizing technology such as warehouse management systems and automated equipment
Regularly reviewing and optimizing inventory levels and storage layouts
Ensuring proper training and supervision of warehouse staff
Maintaining open communication wi...
Interview Preparation Tips
Selected
(2 Questions)
- Q1. Basic introduction, Questions was from past experience.
- Q2. Introduce yourself.
Interview Preparation Tips
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