HSBC Group
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.
Handling a frustrated customer requires active listening, empathy, and problem-solving skills.
Stay calm and composed
Listen actively to understand their concerns
Empathize with their frustration
Apologize for any inconvenience caused
Offer a solution or alternative
Follow up to ensure satisfaction
To make the customer get full service and go back with a smile, provide personalized attention, exceed expectations, resolve issues promptly, and create a positive and memorable experience.
Offer personalized attention and listen to the customer's needs
Exceed customer expectations by going the extra mile
Resolve any issues or complaints promptly and effectively
Create a positive and friendly atmosphere
Provide clear and he...
Spot decisions require quick thinking and analysis of available information to make the best decision possible.
Gather as much information as possible before making a decision
Consider the potential consequences of each option
Trust your instincts and past experiences
Be prepared to adjust your decision if new information arises
Examples: deciding on a course of action during a crisis, making a split-second decision in a sp
I applied via campus placement at National Institute of Technology (NIT), Silchar and was interviewed in Jul 2024. There was 1 interview round.
One real life example of data structures is a phone book, where names are stored alphabetically for quick access.
Phone book storing names alphabetically for quick access
Library catalog organizing books by author, title, or genre
Supermarket inventory system using a database to track products and quantities
Implementation of OOPs codes involves creating classes, objects, inheritance, polymorphism, and encapsulation.
Create classes to represent real-world entities
Use objects to instantiate classes and access their properties and methods
Implement inheritance to create a hierarchy of classes
Utilize polymorphism to allow objects of different classes to be treated as objects of a common superclass
Apply encapsulation to restrict
posted on 11 May 2024
About a mathematical question
posted on 9 May 2024
I applied via campus placement at Malviya National Institute of Technology (NIT), Jaipur and was interviewed before May 2023. There were 4 interview rounds.
Normal Aptitude questions
posted on 6 Mar 2023
I applied via campus placement at Vellore Institute of Technology (VIT) and was interviewed in Feb 2023. There were 2 interview rounds.
I applied via campus placement at Delhi School of Economics, Delhi and was interviewed in Nov 2022. There were 3 interview rounds.
30 minutes. Reasoning, English, Quant, DI
Answers to questions asked in an interview for Management Trainee at Amex
1. Amex is a reputed financial services company with a strong focus on customer service and innovation.
2. Closed loop model of Amex refers to the fact that Amex issues its own cards, processes transactions, and provides customer service, all within its own network.
3. Factors for setting credit limit include credit score, income, debt-to-income rat...
posted on 9 Nov 2022
The coding test was for 60 minutes. The questions were of easy to medium level difficulty. Only C++ and Java languages were allowed.
posted on 16 Oct 2022
I applied via Campus Placement and was interviewed in Sep 2022. There were 5 interview rounds.
Very interesting and challenging questions
2 questions were asked and very challenging
Aptitude Test was a bit on harder side.
Yes, I am open to relocation for the Trainee position.
I am flexible and willing to move to a new location for the opportunity.
I understand that relocation may be required for career growth and development.
I have previously relocated for educational purposes and adapted well to new environments.
based on 1 review
Rating in categories
Assistant Manager
2.7k
salaries
| ₹4.5 L/yr - ₹15 L/yr |
Manager
2.1k
salaries
| ₹8 L/yr - ₹28.1 L/yr |
Senior Software Engineer
1.6k
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| ₹7.2 L/yr - ₹26 L/yr |
Assistant Vice President
1.4k
salaries
| ₹14 L/yr - ₹45 L/yr |
Software Engineer
1.2k
salaries
| ₹4.9 L/yr - ₹14.7 L/yr |
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