HSBC Global Banking and Markets Team Manager Interview Questions and Answers

Operations refer to the processes and activities involved in running a business or organization.

• Operations include production, logistics, supply chain management, and customer service.

• Efficient operations can lead to cost savings, increased productivity, and improved customer satisfaction.

• Examples of operational strategies include lean manufacturing, Six Sigma, and total quality management.

• Operations can be measured an...read more

Customer service is the provision of assistance and support to customers before, during, and after a purchase.

• Customer service involves listening to and addressing customer concerns and needs

• It includes providing accurate and timely information about products or services

• It also involves resolving customer complaints and issues in a timely and satisfactory manner

• Examples of good customer service include personalized att...read more

DSCR stands for Debt Service Coverage Ratio, which is a financial metric used to measure a company's ability to pay its debts.

• DSCR is calculated by dividing a company's net operating income by its total debt service.

• A DSCR of 1 or higher indicates that a company is generating enough income to cover its debt payments.

• Lenders typically require a DSCR of at least 1.25 before approving a loan.

• DSCR is commonly used in real ...read more

I have consistently met and exceeded performance targets at Jana Small Finance Bank.

• Achieved 120% of sales target in Q1

• Received Employee of the Month award for exceptional customer service

• Successfully led a team to implement a new customer onboarding process

Book size, portfolio size, and KYC are important factors in creating a new business out of your portfolio.

• Book size refers to the number of clients and their investments in your portfolio.

• Portfolio size is the total value of all the investments in your portfolio.

• KYC (Know Your Customer) is a process of verifying the identity of your clients and assessing their suitability for investment.

• To make a new business out of yo...read more