House Of Anita Dongre City Manager Interview Questions and Answers

Q1. Any customer complaint example in last company
Ans. 
A customer complained about receiving a damaged product in my last company.
• Customer received a damaged product

• Customer contacted customer service to report the issue

• Resolution involved sending a replacement product and offering a discount as a gesture of goodwill
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Q2. How did you deal with that complaint
Ans. 
I addressed the complaint by listening to the customer, apologizing for the inconvenience, and offering a solution.
• Listened to the customer's concerns without interrupting

• Apologized for the inconvenience caused

• Offered a solution to resolve the issue

• Followed up with the customer to ensure satisfaction
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Discussion regarding prior experiences.

Q1. Salary is competitive, but u pay a price for high Salary by sacrificing your personal life. South Indians are not considered for prominent role.
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Q1. Can you describe your past experiences?
Ans. 
I have over 5 years of experience in retail management, leading teams to achieve sales targets and providing excellent customer service.
• Managed a team of 15 sales associates in a busy retail store

• Implemented sales strategies to increase revenue by 20%

• Trained new employees on product knowledge and customer service

• Handled customer complaints and resolved issues effectively
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Q1. Why you want to join our company?
Ans. I want to join your company because my skills and communication , Ability is beneficial for your company.
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Q2. How many years experience hold?
Ans. I have 4 years in sale and management.
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Q1. How to handle a big team
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Q2. How to manage store if store manager on leave
Ans. 
Delegate tasks, communicate with team, ensure smooth operations
• Delegate tasks to capable team members to ensure all responsibilities are covered

• Communicate clearly with team about expectations and any changes in procedures

• Monitor store operations closely to address any issues promptly

• Ensure inventory management is maintained to avoid stockouts or overstocking

• Handle customer complaints or issues effectively to maintain
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Q1. Do you ahve skills
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Q2. What is your experience
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Q1. Tell me about yourself.
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Q1. Why you want to join
Ans. 
I am passionate about leading teams and driving results in a dynamic work environment.
• I have a proven track record of successfully managing teams and achieving goals.

• I am excited about the opportunity to contribute my skills and experience to your organization.

• I am drawn to the challenges and opportunities for growth that this position offers.
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Q1. Work experience, achievements, background
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