Citizen Service Executive Interview Questions and Answers

The rate of 20% on a 4 lakh amount is 80,000.

• To calculate 20% of 4 lakh, multiply 4,00,000 by 20% (0.20)

• 20% of 4,00,000 = 4,00,000 * 0.20 = 80,000

Handling customer involves effective communication, problem-solving, and empathy.

• Listen actively to understand customer needs and concerns

• Communicate clearly and professionally

• Empathize with the customer's situation

• Offer solutions or alternatives to resolve issues

• Follow up to ensure customer satisfaction

Increase sales by implementing targeted marketing strategies and improving customer service.

• Identify target market and tailor marketing campaigns accordingly

• Analyze customer feedback and make necessary improvements to products/services

• Offer promotions or discounts to attract new customers

• Provide excellent customer service to retain existing customers

• Utilize social media and online advertising to reach a wider audience