High Street Essentials Team Leader Quality Interview Questions and Answers

Customer care focuses on addressing customer needs and resolving issues, while customer experience encompasses the overall journey and perception of the customer.

• Customer care involves providing support and assistance to customers, ensuring their needs are met.

• Customer experience refers to the overall impression and perception a customer has throughout their interactions with a company.

• Customer care is reactive, respon...read more

I would address the bad experience and work to resolve it before bringing in more customers.

• Apologize to the customer for their bad experience

• Listen to their concerns and gather information about what went wrong

• Take action to resolve the issue and prevent it from happening again

• Communicate the steps taken to the customer and ensure their satisfaction

• Only bring in more customers once the issue has been resolved