High Street Essentials Customer Relationship Officer Interview Questions and Answers

Graduation pass with one year diploma course

Q1. Phele kon sa company mein jobs kar Rahi thi
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Q2. Aapne bari main batou
Ans. Mera naam hai YOUSUF ALI mai west bengal se hu
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Q3. Qualification kya hai
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Q4. Tumhara family me kitne members hai
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Q5. Kon kon hai family me
Ans. Papa mammi wife' son brathers sisters
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Q6. Kew job karne chahiye
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Q1. Self introduction
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Q1. Full education details
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Q2. Job description related question
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Q1. Tell about your self.
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Q2. What's was your previous job role
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Asking questions regarding work experience,job profile, about yourself, family background,etc

Group discussion, or GD, is used by companies, universities, and other organizations to evaluate a candidate’s soft skills. The GD evaluates a candidate’s skills, such as interaction, time management, authoritativeness, critical thinking, intuition, listening skills, etc.

Q1. What scripting language do you know?
Ans. 
I am proficient in JavaScript, Python, and Ruby scripting languages.
• JavaScript is commonly used for web development and can be used for both client-side and server-side scripting.

• Python is known for its simplicity and readability, making it a popular choice for scripting and automation tasks.

• Ruby is often used for web development and automation, with a focus on developer productivity.
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Q2. What tools have you used to manage a remote team?
Ans. 
I have used tools like Slack, Zoom, Trello, and Google Docs to manage a remote team effectively.
• Slack for communication and quick updates

• Zoom for virtual meetings and video calls

• Trello for task management and tracking progress

• Google Docs for collaborative document editing
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Q3. What programming languages do you know?
Ans. 
I am proficient in Java, Python, and SQL.
• Java

• Python

• SQL
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Q4. What is your strengths ?
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Q5. How did you get this interview?
Ans. 
I applied online through the company's website and was contacted for an interview.
• Applied online through company's website

• Received a call/email for interview

• Submitted resume and cover letter
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Q6. When was this interview?
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Q7. How difficult was the interview?
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Q1. Introduce yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing excellent service.
• Over 5 years of experience in customer support roles

• Skilled in resolving customer complaints and issues in a timely manner

• Excellent communication and problem-solving skills

• Proficient in using CRM systems and ticketing platforms

• Received multiple awards for outstanding customer
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Q2. Tell me the qualities of a good customer support executive?
Ans. 
A good customer support executive should possess excellent communication skills, empathy, patience, problem-solving abilities, and product knowledge.
• Excellent communication skills - ability to listen actively and convey information clearly

• Empathy - understanding and relating to customers' emotions and concerns

• Patience - ability to remain calm and composed in challenging situations

• Problem-solving abilities - finding sol...read more
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Q1. What is women empowerment
Ans. 
Women empowerment is the process of enabling women to have control over their lives and make their own decisions.
• Women empowerment involves promoting gender equality and providing opportunities for women to participate fully in society.

• It includes ensuring access to education, healthcare, employment, and political representation for women.

• Empowering women can lead to positive social and economic outcomes for individual...read more
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Q2. Tell me something about your city
Ans. 
My city is known for its rich history, diverse culture, and vibrant food scene.
• Historical landmarks such as the old town square and ancient temples

• Cultural festivals celebrating traditions from different regions

• Local markets offering a variety of street food and traditional dishes
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Operation Round then HR Round

Q1. Basically He ask for General questions
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Q2. How much expectation for salary
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Q1. Tell me about your self?
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Q2. Why you coming this company?
Ans. 
I am drawn to this company's commitment to innovation and growth opportunities.
• I am impressed by the company's track record of success in the industry.

• I believe my skills and experience align well with the company's goals and values.

• I am excited about the potential for career advancement and professional development here.
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