J. C. Penney Customer Service Associate Interview Questions and Answers

Anonymous

posted on 4 Mar 2022

I applied via Campus Placement and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Online

(1 Question)

Q1. What about you somthing

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Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't talk long short time our best points says ex name learning work experience

Customer Service Associate Interview Questions & Answers

posted on 9 Jan 2022

I applied via Walk-in and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. What is customer service?

Ans.

Customer service is the provision of assistance and support to customers before, during, and after a purchase or interaction.

Customer service involves helping customers with their inquiries, concerns, and problems.
It includes providing information about products or services, processing orders, and resolving complaints.
Customer service can be provided through various channels such as phone, email, chat, or in-person.
Exa...

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Interview Preparation Tips

Interview preparation tips for other job seekers - Practice Empathy, Patience, and Consistency

Customer Service Associate Interview Questions & Answers

posted on 5 Jun 2022

I applied via Naukri.com and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

Round 2 - Aptitude Test

Round 3 - Case Study

How to solve custemer problem in store

Interview Preparation Tips

Interview preparation tips for other job seekers - Iam graduate in Karnatak university darawad

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 10 Mar 2022

I applied via Approached by Company and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - HR

(1 Question)

Q1. Tell me about yourself.

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Interview Preparation Tips

Topics to prepare for Reliance Retail Customer Service Associate interview:

Sales
Corporate Sales

Interview preparation tips for other job seekers - Just job seeker should be interested what work he wants

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 19 Feb 2020

Interview Questionnaire

3 Questions

Q1. Introduction, what is a reatil & what is a service

Ans.

Retail is the sale of goods to consumers, while service is the provision of assistance or advice to customers.

Retail involves selling physical products in a store or online
Service involves providing assistance or advice to customers, such as in a call center or at a help desk
Retail and service often go hand in hand, as customers may need assistance with their purchases
Examples of retail include clothing stores, grocery...

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Q2. I am Lalita Sharma. I am form Noida. I am doing BA secnd year ugnou.

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Q3. The saleing of good to the public in shop.

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Senior Associate Interview Questions & Answers

Anonymous

posted on 4 Aug 2020

Interview Questionnaire

2 Questions

Q1. Why you choose this job role only

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Q2. If somebody give you the better salary but different organisation. Which will you choose

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Interview Preparation Tips

Interview preparation tips for other job seekers - Keep all your efforts and realistic answer only

Customer Service Associate Interview Questions & Answers

Anonymous

posted on 2 Apr 2022

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Approached by Company and was interviewed before Apr 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

Round 2 - Group Discussion

How will you work on sales?

Round 3 - Case Study

Asking questions about how to attend different types of customers, should know completely details of KPI in retail industry nn

Round 4 - HR

(2 Questions)

Q1. Questions on retail KPI

Add your answer

Q2. Questions on daily basis works

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Round 5 - One-on-one

(2 Questions)

Q1. How much salary you are expecting?

Add your answer

Q2. When to be starting joining process will be good for you?

Ans.

I am available to start the joining process immediately.

I am ready to start as soon as possible
I can begin within the next week
I am flexible with the start date

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Customer Service Associate Interview Questions & Answers

Anonymous

posted on 18 Jan 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

Round 2 - One-on-one

(2 Questions)

Q1. What you now about Mark's and Spencers. Your introduction. Tell about KPI's

Ans.

Marks & Spencer is a well-known British retailer offering a wide range of products including clothing, home goods, and food.

Marks & Spencer is a popular retail chain in the UK.
It was founded in 1884 and has a long history in the industry.
They offer a diverse range of products including clothing, home goods, and food.
The company is known for its high-quality products and customer service.
Marks & Spencer has a strong pre...

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Q2. About you experience Talk about your skill Talk about what you can do how you can give good service to customers

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Round 3 - HR

(1 Question)

Q1. All documents process Round with store manager and assistant manager.

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Interview Preparation Tips

Interview preparation tips for other job seekers - Need to talk in English so that it will make good impact on interviewer. Before giving interview please study on few information about the company and mostly don't tell them as per the resume tell that what you can do how much you are capable and how you make them proud by your work and skills. Tell about your skills and experience and tell them that you like to take new challenges so it will be effective. Thank you 😊

Customer Service Associate Interview Questions & Answers

Neyaz khan

posted on 9 Dec 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.