HCLTech Manager/Senior Manager Interview Questions and Answers

Basic aptitude questions

Q1. Remove duplicates in a array
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Q2. Capitalise first letter of every word
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Q1. Introduce yourself
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Q2. Describe yourself in 3 words
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Q1. About projects, basic dsa questions,
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Q2. String,array and more related to dsa
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Q1. About yourself and why you amt to join cognizant
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Q2. About your experience in company
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Q1. Tell me about yourself?
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Q2. How are you planning to work in fashion brands?
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Q3. Why this company?
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Q4. Why customer service?
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Q1. Tell me about work experience?
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Q2. Tell me about your hometown?
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Q3. Speak on a topic for 2 minutes.
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Q1. Introduction about yourself
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Experienced customer service professional with a background in retail and hospitality.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve issues efficiently

• Familiar with CRM systems and handling customer inquiries via phone, email, and in person
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Q2. Why do you want in Customer Service
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I enjoy helping others and solving problems, making customer service a perfect fit for me.
• I have strong communication skills and enjoy interacting with people.

• I am patient and empathetic, able to understand and address customer concerns.

• I thrive in fast-paced environments and enjoy the challenge of finding solutions to customer issues.

• I find satisfaction in providing excellent service and creating positive experiences
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Q1. What is Customer Service
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Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.
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Q2. Why do you want to join wipro
Ans. 
I want to join Wipro because of its reputation for providing excellent customer service and its focus on innovation and growth.
• I am impressed by Wipro's commitment to delivering high-quality customer service and I want to be a part of that team.

• I believe Wipro's emphasis on innovation and technology aligns with my own interests and skills.

• I am excited about the opportunities for growth and development that Wipro offers
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Q1. Introduction about yourself
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Experienced customer service professional with a background in retail and hospitality.
• Started career in retail, providing excellent customer service and resolving issues

• Transitioned to hospitality industry, focusing on guest satisfaction and problem-solving

• Strong communication skills, ability to remain calm under pressure

• Proficient in handling customer inquiries, complaints, and feedback

• Familiar with using CRM systems
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Q2. What makes you special
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I am special because of my strong communication skills, problem-solving abilities, and dedication to providing excellent customer service.
• Strong communication skills - able to effectively communicate with customers and colleagues

• Problem-solving abilities - can quickly and efficiently resolve customer issues

• Dedication to providing excellent customer service - always go above and beyond to ensure customer satisfaction
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Q1. What is multithreading
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Multithreading is the ability of a CPU to execute multiple threads concurrently, allowing for better performance and resource utilization.
• Multithreading allows multiple threads to run concurrently within the same process.

• Each thread has its own stack and program counter, but shares the same memory space.

• Multithreading can improve performance by utilizing multiple CPU cores efficiently.

• Examples of multithreading include...read more
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Q2. What is hash map
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A hash map is a data structure that stores key-value pairs and allows for efficient retrieval of values based on keys.
• Hash maps use a hash function to map keys to indexes in an array, allowing for constant time retrieval of values.

• Collisions can occur when multiple keys hash to the same index, which can be resolved using techniques like chaining or open addressing.

• Example: HashMap map = new HashMap<>()
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Good questions easy to think and clear

Q1. SDLC life cycle
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Q2. Release management
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Human vs robot technology

Q1. Based on resume
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Q2. Tell me about your skills
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I have strong problem-solving skills, excellent technical knowledge, and a passion for learning and improving.
• Proficient in programming languages such as Java, C++, and Python

• Experience with CAD software and engineering design principles

• Strong analytical skills and attention to detail

• Excellent communication and teamwork abilities

• Quick learner and adaptable to new technologies and tools
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Q1. DSA dbms os networking system design
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The question is asking about knowledge in Data Structures and Algorithms, Database Management Systems, Operating Systems, Networking, and System Design.
• Data Structures and Algorithms (DSA) - Knowledge of algorithms, data structures, and problem-solving techniques.

• Database Management Systems (DBMS) - Understanding of database concepts, SQL, normalization, indexing, etc.

• Operating Systems (OS) - Familiarity with operating...read more
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Q2. Pseudocode coding test essay writing
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Spiral Matrix sum coding

Q1. Tell me about your weekness
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Q2. Tell me about your self
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