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HCLTech Service Management Lead Interview Questions and Answers
HCLTech Service Management Lead Interview Experiences
1 interview found
Anonymous
I applied via Campus Placement and was interviewed in Oct 2024. There were 4 interview rounds.
Will AI replace humans or not?, one min was given to think, gd started with self introduction
Five section 18 mins each, however one who finishes early gets the opportunity.
(3 Questions)
- Q1. How do you manage conflict in team
- Q2. How will you launch a new product globally
- Q3. How will you help your client to understand about new technologies
(2 Questions)
- Q1. Any question from us?
- Q2. What is cost effectiveness and cost advocacy?
- Ans.
Cost effectiveness is achieving desired outcomes at the lowest possible cost, while cost advocacy involves promoting cost-conscious decision-making.
Cost effectiveness focuses on maximizing value for money by achieving desired outcomes efficiently.
Cost advocacy involves promoting a culture of cost-conscious decision-making within an organization.
Examples of cost effectiveness include implementing process improvements to...
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What people are saying about HCLTech
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I applied via Naukri.com and was interviewed in Dec 2023. There was 1 interview round.
(2 Questions)
- Q1. Previous experience
- Q2. ITIL process life cycle
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- ITIL process
I applied via Campus Placement
(2 Questions)
- Q1. Gl process making strategy
- Q2. Best gl team role
(2 Questions)
- Q1. Gl manage process flow
- Q2. Record to report process flow
Selected
(2 Questions)
- Q1. How soon I can join
- Q2. Why you want to join
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(2 Questions)
- Q1. They mentioned that we will be working from Google office with facilities like food and transport. Which was true but they did not mention that it was not permanent as we are the vendors
- Q2. Don’t remember much
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Then after talking to many other teams in the organisation they told me that cognizant work culture is that way where the project dissolves and then they move you to another process or make you do something else that you have not signed up for. So this is the work culture here. I personally coming from an agency background would suggest that working for a service based company was a bad idea.
Mahesh Shinde
Selected
I applied via Referral
We were given a scenario where client and Admin was in discussion. basically, client was bit rude, and Admin was supposed to handle him carefully so that it will not cause adverse impact over the business.
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(2 Questions)
- Q1. What's the industry overview?
- Ans.
The industry overview of Management Consulting involves providing strategic advice to organizations to improve performance and efficiency.
Management consultants work with clients across various industries to solve complex business problems.
They analyze data, develop recommendations, and help implement solutions.
Key focus areas include strategy, operations, technology, and organizational structure.
Examples of top manage...
- Q2. How will you plan launch of a new brand?
(2 Questions)
- Q1. What are your strengths?
- Q2. Where do you see yourself in 5 years?
Simple Math, reasoning, English are in test.
(1 Question)
- Q1. Basic introduction round
(4 Questions)
- Q1. Operation related questions
- Q2. How to calculate shrinkage.
- Ans.
Shrinkage is calculated by dividing the total amount of time an employee is not available to work by the total scheduled work time.
Calculate total scheduled work time for a specific period (e.g. a day, week, month).
Determine the total amount of time employees are not available to work due to breaks, meetings, training, etc.
Divide the total time employees are not available by the total scheduled work time to get the shr
- Q3. How to calculatea attrition.
- Ans.
Attrition rate is calculated by dividing the number of employees who left the company during a certain period by the average number of employees during that same period.
Calculate the number of employees who left the company during a specific time frame.
Calculate the average number of employees during that same time frame.
Divide the number of employees who left by the average number of employees to get the attrition rat...
- Q4. How to handle the team
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Selected
I applied via Job Portal
(3 Questions)
- Q1. Salary expection
- Q2. Near by Location
- Q3. Team leader position
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- Sales experience
sita rathnam
(1 Question)
- Q1. Tell me about your self
(1 Question)
- Q1. Project handling
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