HCLTech Service Management Lead Interview Questions and Answers

Q1. Whats your previous experience
Ans. 
I have 5 years of experience working as a Process Specialist in the manufacturing industry.
• Managed process improvement projects to increase efficiency and reduce waste

• Developed and implemented standard operating procedures for production

• Trained staff on new processes and procedures

• Collaborated with cross-functional teams to identify and solve process issues
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Q2. Will join cognizant with same salary
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Q1. Basic introduction
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Q2. Salary expectation
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Q1. HR had aligned me for the daytime shift, but the manager had told me for the night.
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Q2. Salary expectation was an important factor for everyone.
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Q1. Multiple questions were there but the manager insisted on knowing more about my connection in the company, to which I refused to reveal. Just during this round, manager called up another one of her experie...read more
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Q1. Sap t code for vendors creation
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Q2. As per accounting standard 10
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Q1. How soon I can join
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Q2. Why you want to join
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We were given a scenario where client and Admin was in discussion. basically, client was bit rude, and Admin was supposed to handle him carefully so that it will not cause adverse impact over the business.

Q1. What's the industry overview?
Ans. 
The industry overview of Management Consulting involves providing strategic advice to organizations to improve performance and efficiency.
• Management consultants work with clients across various industries to solve complex business problems.

• They analyze data, develop recommendations, and help implement solutions.

• Key focus areas include strategy, operations, technology, and organizational structure.

• Examples of top manage...read more
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Q2. How will you plan launch of a new brand?
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Q1. What are your strengths?
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Q2. Where do you see yourself in 5 years?
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Simple Math, reasoning, English are in test.

Q1. Basic introduction round
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Q1. Operation related questions
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Q2. How to calculate shrinkage.
Ans. 
Shrinkage is calculated by dividing the total amount of time an employee is not available to work by the total scheduled work time.
• Calculate total scheduled work time for a specific period (e.g. a day, week, month).

• Determine the total amount of time employees are not available to work due to breaks, meetings, training, etc.

• Divide the total time employees are not available by the total scheduled work time to get the shr
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Q3. How to calculatea attrition.
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Attrition rate is calculated by dividing the number of employees who left the company during a certain period by the average number of employees during that same period.
• Calculate the number of employees who left the company during a specific time frame.

• Calculate the average number of employees during that same time frame.

• Divide the number of employees who left by the average number of employees to get the attrition rat...read more
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Q4. How to handle the team
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Q1. Tell me about your self
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Q1. Project handling
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