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HCLTech Service Management Lead Interview Questions and Answers

Updated 8 Nov 2024

HCLTech Service Management Lead Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Oct 2024. There were 4 interview rounds.

Round 1 - Group Discussion 

Will AI replace humans or not?, one min was given to think, gd started with self introduction

Round 2 - Aptitude Test 

Five section 18 mins each, however one who finishes early gets the opportunity.

Round 3 - Technical 

(3 Questions)

  • Q1. How do you manage conflict in team
  • Q2. How will you launch a new product globally
  • Q3. How will you help your client to understand about new technologies
Round 4 - HR 

(2 Questions)

  • Q1. Any question from us?
  • Ans. 

    Inquiring about the company's culture, challenges, and growth opportunities to align with my role as Service Management Lead.

    • Can you describe the team culture and how collaboration is encouraged?

    • What are the biggest challenges currently facing the service management team?

    • How does this role contribute to the company's overall goals and objectives?

    • What opportunities for professional development and growth does the compan...

  • Answered by AI
  • Q2. What is cost effectiveness and cost advocacy?
  • Ans. 

    Cost effectiveness is achieving desired outcomes at the lowest possible cost, while cost advocacy involves promoting cost-conscious decision-making.

    • Cost effectiveness focuses on maximizing value for money by achieving desired outcomes efficiently.

    • Cost advocacy involves promoting a culture of cost-conscious decision-making within an organization.

    • Examples of cost effectiveness include implementing process improvements to...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be thorough with the jd and prepare well on your cv's

What people are saying about HCLTech

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HCLTech
6 YOE Sales Pro Stuck in Chaos—Time to Jump Ship?
I've got 6 years in sales across 3 companies, but my average stint is only 1.5 years. Plus, I'm underpaid. At my current job, my domain's been switched 5 times in just 1.4 years, and teams change without warning. What should I do? The politics are insane, there's zero work culture, and no processes. It's too much!
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Interview questions from similar companies

I applied via Approached by Company and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Being 6+ experience one round of technical interview happened where the interviewers mostly asked about previous work experience including project worked on , coding skill in whichever comfortable. Techn...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be comfortable
Be positive
Be confident.
Don't hesitate to say no if you don't know the answer.

Service Management Lead Interview Questions Asked at Other Companies

asked in HCLTech
Q1. what is cost effectiveness and cost advocacy?
Q2. What is MTTR? MTBF
Q3. What is your experience with Mean Time To Response (MTTR)?

I applied via Naukri.com and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What do you want to work here
  • Q2. What are your greatest strengths

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be familiar. Don't be cocky. Don't talk to much.

I applied via Naukri.com and was interviewed in Jul 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical only

Interview Preparation Tips

Interview preparation tips for other job seekers - Ibm provides basic aptitude online test which is quite easy then they will shortlist you and arrange f2f or telephonic interview based on ur skill sets and interviews questions are depends on ur overall experience.
My skills are sql server dev and msbi dev, so all technical questions were based on this skills and in first question only they will judge how good u are in said technology.

So be honest and original and tell whatever you know and you dont know

Senior Analyst Interview Questions & Answers

Capgemini user image NITIN KSHIRSAGAR

posted on 10 Sep 2020

I applied via Naukri.com and was interviewed before Sep 2019. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Technology Specific Questions like Java, Salesforce
  • Q2. OOPS Concepts
  • Q3. Spring Framework
  • Q4. Previous Project Related

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be at the top in a field for which you are preparing for an interview. Clear all your basics. Knowledge is what will bring confidence while facing any kind of Interview. Believe in yourself and your efforts and try to be honest all the time

Interview Questionnaire 

2 Questions

  • Q1. OOPS Concepts, System engineering
  • Q2. You need to work all the rotational shift without shift allowance?
  • Ans. 

    It would be challenging to work all rotational shifts without shift allowance.

    • Working all rotational shifts without shift allowance can lead to burnout and decreased job satisfaction.

    • It may be difficult to maintain work-life balance without shift allowance.

    • Financial compensation for working rotational shifts is a common practice in many industries.

    • Without shift allowance, employees may feel undervalued and demotivated.

    • ...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Aptitude

Interview Questionnaire 

3 Questions

  • Q1. Why Capgemini?
  • Ans. 

    Capgemini offers a diverse range of projects and opportunities for growth, with a strong focus on innovation and collaboration.

    • Capgemini has a global presence, providing opportunities to work on projects with clients from various industries and regions.

    • The company values innovation and encourages employees to think creatively and implement new ideas.

    • Capgemini promotes a collaborative work environment, where teamwork an...

  • Answered by AI
  • Q2. Why should we select you?
  • Ans. 

    I have a strong analytical background, proven track record of delivering results, and excellent communication skills.

    • I have a Master's degree in Business Analytics and 5+ years of experience in data analysis.

    • I have consistently exceeded performance targets in my previous roles by utilizing advanced analytical techniques.

    • I have excellent communication skills, which allow me to effectively present complex data insights t...

  • Answered by AI
  • Q3. Why engineering?
  • Ans. 

    Engineering allows me to apply problem-solving skills to create innovative solutions and make a positive impact on society.

    • Passion for problem-solving and innovation

    • Desire to make a positive impact on society through technology

    • Interest in applying scientific principles to real-world challenges

  • Answered by AI

Interview Preparation Tips

Round: Test
Duration: 1 hour 30 minutes

Round: Technical Interview
Experience: Questions about projects done, no coding questions (depends on stream).
More of a conversation than question answer session.

Skills: Aptitude, Communication And Confidence
College Name: NIT Raipur
Are these interview questions helpful?

I appeared for an interview before Jul 2016.

Interview Questionnaire 

2 Questions

  • Q1. All technical questions
  • Q2. Ssalary Negotiation, they will draw you down, from your expectation as uusally it happens

Interview Preparation Tips

Round: Resume Shortlist
Experience: They will keep you waiting , I was almost last.
Tips: just wait at reception

Round: Technical Interview
Experience: 3 people interviewed. One was manager, and other were Tech leads. They don't know anything they just show attitude.
Tips: Just be cool

Round: HR Interview
Experience: Formal questions will be asked, why you want to leave your current job, etc etc
Tips: Just stick to you ground

Skills: Technical Questions

I applied via Campus Placement and was interviewed before Nov 2018. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Questions on OOP? Inheritance and applications to real life
  • Q2. Sorting and complexity based questions. Learn a bit of Big O.
  • Q3. Some SQL and relational database commands/properties..ACID... ER diagram is important
  • Q4. Goals and targets in a career in IT.
  • Ans. 

    Goals in IT include career advancement, skill development, and contributing to innovative projects.

    • Career advancement through promotions or moving to higher positions

    • Skill development through training, certifications, and learning new technologies

    • Contributing to innovative projects that make a difference in the industry

    • Setting personal goals and targets to measure progress and success

    • Networking and building relationshi...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Its pretty simple.... Prepare on aptitude and basic coding concepts... Be confident on DB concepts and sorting/searching algo.... Also be a little peepared on your final year projects/internship projects...

I applied via Walk-in and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Maximum questions were from my work experience and a few were scenario based.

Interview Preparation Tips

Interview preparation tips for other job seekers - In my opinion it is always suggested to stick to your basic. It is useless to download a random resume from any website and copy the work experience. Please make sure what ever knowledge you have that is sound and correct and only mention the work that you did by your own in the Resume. Be frank and open while attending any interview. Clarify your role, expectations from you before accepting.
All the best.

HCLTech Interview FAQs

How many rounds are there in HCLTech Service Management Lead interview?
HCLTech interview process usually has 4 rounds. The most common rounds in the HCLTech interview process are Group Discussion, Aptitude Test and Technical.

Tell us how to improve this page.

Overall Interview Experience Rating

3/5

based on 1 interview experience

Difficulty level

Moderate 100%

Duration

Less than 2 weeks 100%
View more
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HCLTech Service Management Lead Salary
based on 15 salaries
₹8.5 L/yr - ₹28 L/yr
12% more than the average Service Management Lead Salary in India
View more details

HCLTech Service Management Lead Reviews and Ratings

based on 1 review

3.0/5

Rating in categories

3.0

Skill development

3.0

Work-life balance

1.0

Salary

5.0

Job security

3.0

Company culture

1.0

Promotions

3.0

Work satisfaction

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