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DCM Infotech Service Management Lead Interview Questions and Answers

Updated 8 Aug 2024

DCM Infotech Service Management Lead Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is MTTR? MTBF
  • Ans. 

    MTTR stands for Mean Time to Repair, which is the average time taken to repair a system after a failure. MTBF stands for Mean Time Between Failures, which is the average time between failures of a system.

    • MTTR is a measure of how quickly a system can be restored to normal operation after a failure.

    • MTBF is a measure of the reliability of a system, indicating the average time between failures.

    • MTTR = Total downtime / Numbe...

  • Answered by AI
  • Q2. Mean time to reposnse
  • Ans. 

    Mean time to response is the average time taken to respond to a service request or incident.

    • Mean time to response is calculated by summing up the response times for all requests/incidents and dividing by the total number of requests/incidents.

    • It is an important metric in service management as it reflects the efficiency and effectiveness of the support team.

    • For example, if there were 10 service requests with response ti...

  • Answered by AI

Interview questions from similar companies

Round 1 - Technical 

(1 Question)

  • Q1. What you did to learn new technology?
  • Ans. 

    I keep myself updated by attending conferences, reading blogs, and taking online courses.

    • Attend conferences and workshops to learn from experts

    • Read blogs and articles to stay updated on latest trends

    • Take online courses and tutorials to gain practical knowledge

    • Experiment with new technology by building projects

    • Collaborate with peers to learn from their experiences

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on resume and understand what you have written in it. Also do not try to over elaborate answers. Keep is short and crisp.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
-

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Introduction about yourself
  • Q2. Previous experience
  • Q3. Agile related questions

I applied via Naukri.com and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Normal real time scenarios and the project samples I worked for and what is the key skill of client retaintion management and revenue cycle management I use to organization benefit
  • Q2. Real Time scenario calculations are something we need to answer our own way. Revenue cycle management is how much invoice should be paid on monthly basis and hoe and client retention plan is how comfortabl...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident what you are expertise in
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Why you chose MBA

Interview Questionnaire 

1 Question

  • Q1. How Do You Prioritize Your Work?

Interview Preparation Tips

Interview preparation tips for other job seekers - Your interviewers want to know that you can manage your time, exercise judgement, communicate, and shift gears when needed. Start by talking about whatever system you’ve found works for you to plan your day or week, whether it’s a to-do list app you swear by or a color-coded spreadsheet. This is one where you’ll definitely want to lean on a real-life example. So go on to describe how you’ve reacted to a last-minute request or another unexpected shift in priorities in the past, incorporating how you evaluated and decided what to do and how you communicated with your manager and/or teammates about it
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Previous role and experience
  • Q2. Willingness to relocate
Round 3 - One-on-one 

(2 Questions)

  • Q1. Domain knowledge and overall experience
  • Q2. Willingness to move to a third party
Round 4 - One-on-one 

(2 Questions)

  • Q1. Overall career journey and fitment to the role
  • Q2. What challanges do i anticipate and how would i overcome them

I applied via Approached by Company and was interviewed in Feb 2022. There were 4 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Design and Testing related questions
  • Q2. GD&T questions, Manufacturing process, material science, semiconductor questions
Round 2 - Technical 

(1 Question)

  • Q1. Excel macros questions
Round 3 - Technical 

(1 Question)

  • Q1. Situation and priority, customer handling, pressure handling
Round 4 - HR 

(1 Question)

  • Q1. Roles and responsibilities, team management and customer handling questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep yourself updated on skills and calm

I applied via Naukri.com and was interviewed in Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Which collection class is used to represent key-value pairs?
  • Ans. 

    The HashMap class is used to represent key-value pairs in Java.

    • HashMap is a part of the Java Collections Framework.

    • It allows null values and only one null key.

    • It provides constant-time performance for basic operations like get and put.

    • Example: HashMap<String, Integer> map = new HashMap<>();

  • Answered by AI
  • Q2. What is abstraction?
  • Ans. 

    Abstraction is the process of simplifying complex systems by focusing on essential details and hiding unnecessary complexities.

    • Abstraction allows us to create models or representations of real-world objects or systems in software.

    • It helps in managing complexity by breaking down a system into smaller, more manageable parts.

    • Abstraction provides a level of indirection, allowing changes to be made in one part of the system...

  • Answered by AI
  • Q3. Why is try-catch used in JAVA?
  • Ans. 

    try-catch is used in Java to handle exceptions and prevent program crashes.

    • try-catch blocks are used to catch and handle exceptions that may occur during program execution.

    • It allows the program to gracefully handle errors and prevent the program from crashing.

    • The try block contains the code that may throw an exception, and the catch block handles the exception.

    • Multiple catch blocks can be used to handle different types...

  • Answered by AI
  • Q4. Which statement will we use if we want to select a statement based on integer inputs?
  • Ans. 

    The statement to use for selecting based on integer inputs is the 'switch' statement.

    • The 'switch' statement allows for multiple cases to be evaluated based on the value of an integer input.

    • Each case represents a possible value of the input, and the corresponding code block is executed if the value matches.

    • The 'switch' statement also provides a 'default' case which is executed if none of the cases match the input value.

    • ...

  • Answered by AI
  • Q5. Explain your project.

Interview Preparation Tips

Interview preparation tips for other job seekers - Stick to basic concepts
Prepare a good project

Skills evaluated in this interview

I applied via Campus Placement and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself
  • Q2. Why IT
  • Q3. About my project
  • Q4. Few mechanical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - General questions

DCM Infotech Interview FAQs

How many rounds are there in DCM Infotech Service Management Lead interview?
DCM Infotech interview process usually has 2 rounds. The most common rounds in the DCM Infotech interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in DCM Infotech Service Management Lead interview?

Some of the top questions asked at the DCM Infotech Service Management Lead interview -

  1. What is MTTR? M...read more
  2. mean time to repos...read more

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DCM Infotech Service Management Lead Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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