HCLTech Senior Specialist Interview Questions, Process, and Tips

SLA stands for Service Level Agreement, which is a contract between a service provider and a customer that outlines the level of service expected.

• SLA defines the level of service a customer can expect from a service provider

• It outlines the metrics that will be used to measure the service provided

• SLAs are commonly used in IT and telecommunications industries

• Examples of SLA metrics include uptime, response time, and reso

Blue screen error is a system error that occurs in Windows operating system.

• Also known as Blue Screen of Death (BSOD)

• Occurs when the system encounters a critical error and cannot recover

• Usually caused by hardware or software issues

• Displays a blue screen with error message and system information

• Requires a system restart to fix the issue

Hardware issues can be checked by running diagnostic tests, checking for physical damage, and updating drivers.

• Run diagnostic tests to identify any hardware issues

• Check for physical damage such as cracks or loose connections

• Update drivers to ensure they are functioning properly

• Use specialized hardware diagnostic tools to identify specific issues

• Check system logs for any error messages related to hardware

• Test individual...read more

ServiceNow is a cloud-based platform that provides IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM) solutions.

• ServiceNow helps organizations streamline their IT operations and improve efficiency.

• It offers a range of modules including incident management, problem management, change management, and asset management.

• ServiceNow also provides a platform for building custom app...read more

VPC stands for Virtual Private Cloud, a virtual network dedicated to a user's AWS account.

• VPC allows users to launch AWS resources into a virtual network that they've defined.

• Users can configure their VPC with their own IP address range, subnets, and route tables.

• VPC provides advanced security features such as security groups and network access control lists (ACLs).

The number of servers required for Zabbix architecture depends on the size of the environment and the level of monitoring required.

• Assess the size of the environment and the number of devices to be monitored

• Determine the level of monitoring required, such as real-time monitoring or historical data analysis

• Consider the need for high availability and redundancy

• Suggest a minimum of 3 servers for a basic setup: 1 for the Z...read more