HCLTech Process Associate Level 1 Interview Questions and Answers

Q1. What is accrual entry?
Ans. 
Accrual entry is a journal entry made to record revenue or expenses that have been earned or incurred, but have not yet been received or paid.
• Accrual entries are used to match revenues and expenses with the period in which they are earned or incurred, regardless of when the cash is actually received or paid.

• For example, if a company provides services in December but does not receive payment until January, an accrual en...read more
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Q2. What is reconciliation?
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Reconciliation is the process of comparing two sets of records to ensure they are in agreement.
• Reconciliation involves verifying and adjusting financial statements to match the records of two different sources.

• It helps in identifying discrepancies, errors, or fraud in financial transactions.

• Examples include bank reconciliation where the bank statement is compared to the company's records to ensure accuracy.
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Q1. Why do we do reconciliation?
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Q1. About yourself Communication check General info
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English based 55 minutes 75 questions
Read, speak, write...

Q1. Networking related questions
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English accounting reasoning

Q1. Related accounting
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Q1. Salary discussion
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Q1. Tell me about job experience
Ans. 
I have 2 years of experience working as a Process Associate in a BPO company.
• Handled customer inquiries and resolved issues efficiently

• Processed orders and maintained accurate records

• Collaborated with team members to meet targets and deadlines
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Q2. Why you want to leave previous job
Ans. 
Seeking new challenges and opportunities for growth
• Looking for a new challenge to further develop my skills and knowledge

• Seeking opportunities for career advancement that were not available in my previous job

• Want to explore new industries or sectors to broaden my experience

• Desire for a more supportive work environment or better work-life balance

• Company restructuring or changes in management impacting job stability
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Q1. Tell me about job profile
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The job profile of a Process Associate Level 1 involves handling basic tasks related to data entry, document processing, and customer service.
• Data entry tasks may include inputting information into databases or spreadsheets

• Document processing tasks may involve scanning, filing, and organizing paperwork

• Customer service tasks may include answering phone calls, responding to emails, and resolving customer inquiries

• May req...read more
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Q2. Why want to leave previous job
Ans. 
Seeking new challenges and opportunities for growth
• Looking for a new challenge to further develop my skills and knowledge

• Seeking opportunities for career advancement that were not available in my previous job

• Want to explore different industries or roles to broaden my experience

• Company restructuring or changes in job responsibilities led to a desire for a new position
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Q3. Are you willing to travel till location?
Ans. 
Yes, I am willing to travel to the specified location for the role.
• I am open to traveling for work purposes.

• I understand that travel may be required for this position.

• I am flexible and willing to commute to the designated location.

• I have reliable transportation for travel if needed.
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Q4. You will be in a training for 12 months OJT
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Q5. Are you ok with night shift and rational weekoff?
Ans. 
Yes, I am okay with night shifts and rational weekoffs.
• I am comfortable working night shifts as I have done so in previous roles.

• I understand the importance of having a rational weekoff to maintain work-life balance.

• I am flexible with my schedule and can adapt to different shift timings.

• I prioritize my health and well-being, ensuring I get enough rest and relaxation during my weekoff.
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Q1. Manager will take your one on one round,they ask questions related to your designation including your introduction
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Q2. 1.What is rtgs? 2.Difference between rtgs and neft
Ans. 
RTGS stands for Real Time Gross Settlement. It is a funds transfer system where transactions are settled in real-time.
• RTGS is a payment system used for large-value transactions.

• It operates on a gross settlement basis, meaning each transaction is settled individually and immediately.

• RTGS is typically used for high-value transactions that require immediate clearing and settlement.

• The minimum amount for RTGS transactions ...read more
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Written exam was conducted which had comprehensive syllabus of reasoning, quant and english.

Q1. Hobbies, introduction, hypothetical scenarios and their solutions were asked.
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Q1. Details about shift timing, Stipend and other required information were provided.
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