Guardian India Customer Service Executive Interview Questions and Answers

Q1. Can you tell me about yourself?
Ans. 
I am a dedicated and friendly customer service associate with 5 years of experience in handling customer inquiries and resolving issues.
• Experienced customer service associate

• Skilled in handling customer inquiries and resolving issues

• Friendly and dedicated

• Strong communication skills

• Proficient in using CRM software
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Q2. What is the NPS ?
Ans. 
NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.
• NPS is calculated by asking customers how likely they are to recommend a company, product, or service to others on a scale of 0-10.

• Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, Passives (score 7-8) are satisfied but unenthusiastic customers, and Detractors (score 0-6) are unhappy customers...read more
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Q3. How do you achieve excellence in customer service?
Ans. 
Achieving excellence in customer service involves listening to customers, being empathetic, resolving issues promptly, and going above and beyond to exceed expectations.
• Listen actively to customers to understand their needs and concerns

• Show empathy and understanding towards customers' situations

• Resolve issues promptly and efficiently to ensure customer satisfaction

• Go above and beyond by offering personalized solutions ...read more
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Q4. What are the reasons that prompted you to switch jobs?
Ans. 
Seeking career growth and new challenges.
• Desire for career advancement

• Opportunity for professional development

• Seeking new challenges and experiences
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Logical reasoning, English grammar, and problem-solving.

Q1. Basic Questions in Native language
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Q1. Salary Discussion Round
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Q1. Telecaller Mein Ham Kis Tarah Ke help kar sakte hain Apne customer ki
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Group distributions Mein Kya Kam karna rahata hai

Q1. Tell me about yourself more
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Q2. Talk about your previous carrier job responsibilities and role
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Q1. About yourself. Why should we hire you. Last Sunday.
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Q2. About your city. How was your experience during covid.
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Q1. About yourself. what's your strength.
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Q2. What was your job responsibilities. How would you handle angry customer.
Ans. 
As a Customer Care Executive, my job responsibilities included handling customer inquiries, resolving issues, and providing excellent customer service. When dealing with an angry customer, I would remain calm, actively listen to their concerns, empathize with their frustration, and offer a solution to resolve their issue.
• Handling customer inquiries and resolving issues

• Providing excellent customer service

• Remaining calm ...read more
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Q1. No reason for rejection
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Q2. Rejected by manager in Last round
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