GRI-ALLESET Customer Service Representative Interview Questions and Answers

Q1. Written test the topic will be given by the hr
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Q2. Tell me about your self
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Q1. Tell me about your self
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Q2. Explain me about the topic that was written by you
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Q1. Manager round he will again ask about your self, about the job, communication skills
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Q2. They will check you communication skill in English for non voice process also
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Q1. Explain about yourself in a minute
Ans. Have a flow in communication with correct sentence framing
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Q1. Why do you want to be a call center agent
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Essay on any topic like technology etc

Essay on any topic with atleast 250 words

Q1. Know about organisation
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Q1. Some basic questions
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Q1. Tell me about yourself?
Ans. My self Tarundeep singh. I am born in Jaipur. I have 3 years of experience as sales executive expert. In my family there are four member mother,father and younger brother
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Q2. Why do you want to enter BPO sector?
Ans. I am only for experience Bpo sector
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Q3. Customer support
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My self Tarundeep singh. I am born in Jaipur. I have 3 years of experience as sales executive expert. In my family there are four member mother,father and younger brother

There are 3 set of questions that you want to clear.

Q1. They asked me what's the purpose of joining this firm.
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Q2. Question related to education.
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M cat test was there that was tough

Q1. What do you understand to E-commerce
Ans. 
E-commerce refers to buying and selling goods or services online.
• E-commerce involves transactions conducted over the internet

• Customers can browse products, make purchases, and pay online

• Examples include Amazon, eBay, and Shopify
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Q2. How will you handle the frustrated customer
Ans. 
I will listen attentively, empathize with their situation, remain calm, and offer solutions to resolve their issue.
• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration and show understanding

• Remain calm and composed, avoiding getting defensive or escalating the situation

• Offer solutions or alternatives to address the customer's issue

• Follow up to ensure the customer is satisfied w
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Q1. Tell me about yourself.
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Q2. Why do you want to join wipro?
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Q3. What do you know about customer service representatives?
Ans. 
Customer service representatives are professionals who interact with customers to provide information, handle complaints, and process orders.
• Customer service representatives are responsible for addressing customer inquiries and resolving issues.

• They often work in call centers, retail stores, or online platforms.

• Good communication skills, patience, and problem-solving abilities are essential for this role.

• Examples of ta...read more
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