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GRI-ALLESET Customer Service Representative Interview Questions and Answers
GRI-ALLESET Customer Service Representative Interview Experiences
1 interview found
Selected
I applied via Referral and was interviewed in Jun 2023. There were 3 interview rounds.
(1 Question)
- Q1. About my previous work experiences
(1 Question)
- Q1. About my previous job roles & responsibilities
(1 Question)
- Q1. Logical & analytical questions based on the given situations
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Interview Preparation Tips
Experience: IT WAS FANTASTIC MOMENT OF MY LIFEE BECAUSE THAT WAS THE FIRST TIME I HAVE BEEN TO A PROPER MNC.
I WAS TENSE ACTUALLY BECAUSE THEY WANTED TO GIVE ME AN OPPORTUNITY TO WORK WITH THEM AFTER CHECKING MY COMMUNICATION SKILLS.
IT WAS A MEETING WITH CUSTOMER SERVICE MANAGER ONE MR. DHEERAJ SINGH
I SAID IF TIME WAS IN MY HANDS I WOULD LIKE TO STUDY FURTHER WHICH I COULD NOT FOR SOME PERSONAL REASONS
Tips: BE CLEAR ON WHAT IS BEING QUESTIONED CHECK WITH THE PERSON IF YOU ARE NOT CLEAR ABOUT WHAT IS ASKED
Duration: 1 hour 5 minutes
Round: Test
Experience: THE PERSONAL INTRODUCTION ROUND WILL BE IN GENERAL ABOUT YOUR PREVIOUS COMPANY ITS ROLES AND THE REASON FOR LEAVING .
HR ROUND THEY WILL CONFIRM IF YOU ARE SELECTED OR NOT AND THEN THEY WILL ASK YOU TO SUBMIT DOCUMENTS
Tips: PROVIDE ONLY DOCUMENTS WHICH ARE NOT FAKE
Duration: 1 hour 5 minutes
Total Questions: 10
Round: DOCUMENT COLLECTION
Experience: THEY WILL GIVE YOU A CHECKLIST OF ALL THE DOCUMENTS TO BE PROVIDED
Tips: PROVIDING FAKE DOCUMENTS WILL ONLY LAND YOU UP IN PROBLEMS SO BE GENUINE
Round: HR ROUND
Experience: HR WILL CONFIRM THE SALARY AND DATE OF JOINING
Customer Service Representative Interview Questions & Answers
Amazon
Anonymous
posted on 20 Jun 2017
I appeared for an interview in Jan 2017.
Interview Questionnaire
2 Questions
- Q1. Are you comfortable with night shift?
- Ans.
Yes
I am comfortable with night shifts and have prior experience working during those hours.
I understand the importance of being available to assist customers at any time, including during the night.
I am adaptable and can easily adjust my sleep schedule to accommodate night shifts.
I am aware that night shifts may involve handling more challenging customer situations and I am prepared for that.
I am committed to providing...
- Q2. Where do you yourself after 5 years?
- Ans.
In 5 years, I see myself as a seasoned Customer Service Representative, possibly in a leadership role, contributing to the success of the company.
Continuing to excel in customer service skills and knowledge
Seeking opportunities for advancement within the company
Possibly taking on leadership responsibilities, such as mentoring new hires or leading projects
Contributing to the overall success and growth of the company
Interview Preparation Tips
Experience: There were 15 groups each included 7 persons. Each person was given time to speak individually. After this round there were almost 150 students were selected.
Tips: 1. Fluency should be good.
2. Knowledge about the topic.
Duration: 15 minutes
Round: HR Interview
Experience: There was only one person asking questions. He was keenly watching your confidence and your mindset about selection in company.
Tips: 1. You should be confident enough to answer answers.
College Name: Ajay Kumar Garg Engineering College, Ghaziabad
Customer Service Representative Interview Questions & Answers
Amazon
Anonymous
posted on 20 Jan 2021
I applied via Naukri.com
Interview Questionnaire
1 Question
- Q1. Logical, English, typing test.
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
HCLTech
Anonymous
posted on 20 Feb 2022
I applied via Walk-in and was interviewed in Aug 2021. There were 2 interview rounds.
(2 Questions)
- Q1. What are your salary expectations?
- Q2. Tell me about yourself.
(3 Questions)
- Q1. What do you know about hcl
- Ans.
HCL Technologies is a multinational IT services company headquartered in India.
Founded in 1976
Offers services in areas such as digital transformation, cybersecurity, cloud computing, and more
Has a presence in over 50 countries
Employs over 150,000 people worldwide
Clients include Fortune 500 companies in various industries
- Q2. Tell me your daily routine
- Q3. What are your strengths
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 21 May 2021
Interview Questionnaire
10 Questions
- Q1. 1) Self introduction
- Q2. 2) What are the differences between hard work and smart work?
- Q3. 3) Why you want to join BPO?
- Q4. 4) What is the difference between BPO and KPO?
- Ans.
BPO stands for Business Process Outsourcing, while KPO stands for Knowledge Process Outsourcing.
BPO involves outsourcing non-core business processes, such as customer support or data entry.
KPO involves outsourcing knowledge-based processes, such as research, analysis, or consulting.
BPO focuses on operational efficiency and cost reduction, while KPO focuses on value creation and knowledge-intensive tasks.
BPO typically r...
- Q5. 5) What you know about your native place, city and state.
- Q6. 6) What you understand about BPO?
- Ans.
BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.
BPO is the practice of outsourcing non-core business functions to external vendors
It helps companies focus on their core competencies and reduce costs
Common BPO services include customer support, technical support, data entry, and back-office operations
BPO can be onshore, nearshore, or offs...
- Q7. 7) Asked 5 or 6 points on current topics like Swatchh bharat abhiyan or covid situation, etc
- Q8. 8) Do you have any job experience? If yes they will asked you in detail about the same. If you are from different fields they will definitely asked you why you want to change your profile?
- Q9. 9) What you want to do in next 5 years or what are your career objectives??
- Q10. 10) The most important day of your life
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
HCLTech
Yashi Srivastava
posted on 21 Sep 2023
Selected
I applied via Referral and was interviewed in Mar 2023. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself and your previous job role
(1 Question)
- Q1. Final was the managerial round in which manager only ask about yourself and if you’ve any query about job role then you can ask to manager directly.
Customer Service Representative Interview Questions & Answers
HCLTech
Anonymous
posted on 9 Oct 2023
Selected
I applied via Naukri.com and was interviewed before Oct 2022. There were 4 interview rounds.
(1 Question)
- Q1. We should write about the topic given by the interviewer after that we need to explain about what we written
(1 Question)
- Q1. Tell about your self,why should I hire you?
(1 Question)
- Q1. What is a bpo, what do you know about bpo, could you please explain a conversation between customer and employee for selling fan
- Ans.
A BPO is a business process outsourcing company that provides customer service on behalf of other companies.
BPO stands for business process outsourcing.
BPO companies handle customer service, sales, technical support, and other business processes for their clients.
In a conversation between a customer and employee for selling a fan, the employee would highlight the features, benefits, and pricing of the fan.
The employee ...
Interview Preparation Tips
- English communication
- Written Communication
- Spoke English
- Typing Speed
I applied via Referral and was interviewed before Oct 2021. There were 3 interview rounds.
(1 Question)
- Q1. General questions like what was your role in the previous company.
(1 Question)
- Q1. Will you be able to manage night shift?
Interview Preparation Tips
I applied via Walk-in and was interviewed in Jan 2022. There were 3 interview rounds.
You will be given a topic on which you have to speak for like 4-5 mins. Just make sure you explain the topic in a very subtle yet professional way.
(2 Questions)
- Q1. They ask you to explain about your resume. In this you can explain your educational background, professional background (if experienced), your hobbies, where you stay. However, make sure you only mention p...
- Q2. The hr can ask you why you think you deserve this job. Explain your personality traits which you think will be beneficial for the company growth. For example you can say I'm a very positive person.. I alwa...
Interview Preparation Tips
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GRI-ALLESET Customer Service Representative Interview Process
based on 1 interview
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GRI-ALLESET Customer Service Representative Reviews and Ratings
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Client Development Executive
6
salaries
|  ₹4.5 L/yr - ₹8.5 L/yr |
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Project Manager
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salaries
| ₹4.5 L/yr - ₹16 L/yr |
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4
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| ₹7.8 L/yr - ₹12.1 L/yr |
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| ₹10 L/yr - ₹31 L/yr |
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