Green Lotus Saksham Customer Care Officer Interview Questions and Answers

E-commerce has revolutionized the way we shop, but it also has its drawbacks.

• Advantages: convenience, wider selection, lower prices, accessibility

• Disadvantages: lack of personal touch, security concerns, potential for fraud, reliance on technology

• Example: Amazon offers a vast selection of products at competitive prices, but customers may be wary of sharing personal and financial information online.

• Example: Small busine...read more

The best moment of my life was when I graduated from college with honors.

• Feeling of accomplishment and pride

• Celebrating with family and friends

• Realizing all the hard work and dedication paid off

Common variances between Budget and Actual in monthly comparison

• Revenue and expenses may be higher or lower than budgeted

• Timing differences in expenses or revenue recognition

• Changes in market conditions or customer behavior

• Unexpected events or emergencies

• Inaccurate budget assumptions or estimates

• Changes in exchange rates or interest rates

• Inflation or deflation

• Changes in government regulations or taxes

• Unforeseen competi

Upselling is a technique to persuade customers to buy a more expensive or upgraded version of a product.

• Understand the customer's needs and preferences

• Highlight the benefits of the upgraded product

• Offer discounts or promotions to sweeten the deal

• Use suggestive language to encourage the customer to upgrade

• Provide excellent customer service to build trust and loyalty

I would provide patient and attentive service, taking into account any physical or cognitive limitations.

• Speak clearly and slowly, allowing time for the customer to process information

• Use simple language and avoid technical jargon

• Be patient and understanding, allowing the customer to take their time

• Offer assistance with any physical tasks, such as carrying bags or opening doors

• Ensure the customer is comfortable and has...read more