Gold CRM Consulting Technical Support Engineer Interview Questions and Answers

Q1. Self introduction
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Q2. Explain about anything
Ans. 
I will explain the process of troubleshooting a technical issue.
• Identify the issue reported by the customer

• Ask relevant questions to gather more information

• Research possible solutions

• Implement the solution and test it

• Follow up with the customer to ensure the issue is resolved
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Q1. What about yourself?
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Q2. What is yours high qualification?
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In 1st round, they checked typing speed, customer handling skills, psychology test

Q1. Just basic questions related to Hardware components
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Q2. What are the hardware components
Ans. 
Hardware components are physical parts of a computer system that can be seen and touched.
• Central Processing Unit (CPU)

• Random Access Memory (RAM)

• Hard Disk Drive (HDD)

• Solid State Drive (SSD)

• Motherboard

• Power Supply Unit (PSU)

• Graphics Processing Unit (GPU)

• Sound Card

• Network Interface Card (NIC)

• Optical Drive
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Q1. What are your salary expectations?
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Q2. Share details of your previous job.
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Q3. Tell me about yourself.
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General Assignment for grammar check

Q1. Introduction about your self
Ans. Should be polite and Confident while giving your answers
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Q2. BGC verification about your education and experience
Ans. Once BGC is done, should be knowledgeable of laptop and pc hardware is suggestible
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Q3. Difference between RAM & ROM
Ans. 
RAM is volatile memory used for temporary storage while ROM is non-volatile memory used for permanent storage.
• RAM stands for Random Access Memory and is used for temporary storage of data and programs while the computer is running.

• ROM stands for Read-Only Memory and is used for permanent storage of data and programs that cannot be changed.

• RAM is volatile memory, meaning it loses its contents when the power is turned of...read more
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Q4. What are the typed of software that we use on our systems
Ans. 
We use various types of software on our systems.
• Operating systems (e.g. Windows, macOS, Linux)

• Productivity software (e.g. Microsoft Office, Google Suite)

• Security software (e.g. antivirus, firewalls)

• Development software (e.g. IDEs, compilers)

• Communication software (e.g. email clients, messaging apps)

• Media software (e.g. media players, photo editors)

• Browser software (e.g. Chrome, Firefox, Safari)
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Q5. What was your expectations about salary
Ans. I am open to discussion regarding my salary expectations. However, given my salary in my previous position as well as my industry knowledge and experience.
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Q1. Past experiences
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Q1. Self introduction with confidence
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Q2. Tell me about networking IT support
Ans. 
Networking IT support involves providing technical assistance to users with network-related issues.
• Diagnosing and resolving network connectivity issues

• Configuring network devices such as routers and switches

• Monitoring network performance and identifying potential issues

• Providing remote support to users

• Collaborating with other IT professionals to maintain network security

• Training users on network best practices

• Staying u...read more
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Q1. Answer the questions for customer
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Q1. How do you handle the customer with high temper
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Q1. Follow the instructions give me
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