Godrej Security Solutions Service Manager Interview Questions and Answers

Q1. Basic python like GIL, multithreading, etc..
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Take assignment of 20 minutes

Aptitude test in which 20 questions

Q1. What is the difficult situation you face
Ans. 
One difficult situation I face is troubleshooting complex technical issues under time pressure.
• Managing multiple urgent service requests simultaneously

• Dealing with uncooperative or frustrated customers

• Working with limited resources or information

• Balancing the need for speed with the need for accuracy
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It only ask about mathematical , and grammatical knowledge

Q1. Normal introduction , and looking communication skills
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Q1. What is cx service , how can you tackle a difficult cx
Ans. 
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
• Active listening to understand the customer's concerns and needs

• Showing empathy towards the customer's situation and emotions

• Problem-solving to find a solution that meets the customer's expectations

• Effective communication to explain the resolution and ensure cust
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Q1. Why are the perfect fit for the role
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Q1. Basic introduction
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Verbal basic questions quant eng lr

Q1. Why do you want to do this job
Ans. 
I am passionate about helping customers and providing excellent service.
• I enjoy interacting with people and solving problems

• I have strong communication skills and empathy

• I thrive in fast-paced environments and enjoy multitasking

• I have previous experience in customer service roles, such as working in retail or hospitality
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Q2. Because I want to developmy communicationand i want experience beforedoing mba
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Coding was easy it was of easy level of leetcode

Q1. There were basic core java questions and aptitude questions
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