GOC S.A. Cloud Support Engineer Interview Questions and Answers

Q1. About your Technical Interest and skils
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Q2. Recent Certifications
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Q1. Technical support questions
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Q2. Interest of skills set
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Q1. Location and Working hours
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Q2. Role of the job
Ans. 
The role of a Cloud Support Engineer involves providing technical support to customers using cloud services, troubleshooting issues, and ensuring smooth operation of cloud infrastructure.
• Provide technical support to customers using cloud services

• Troubleshoot issues related to cloud infrastructure

• Ensure smooth operation of cloud services

• Collaborate with cross-functional teams to resolve technical issues

• Document and comm
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Q1. Azure virtual machines
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Q2. Describe the Azure storage services
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Azure storage services provide scalable, secure, and cost-effective storage solutions for data storage and management.
• Azure Blob Storage: Object storage for unstructured data like images, documents, and videos

• Azure File Storage: Fully managed file shares in the cloud accessible via the SMB protocol

• Azure Table Storage: NoSQL key-value store for semi-structured data

• Azure Queue Storage: Messaging store for reliable messag...read more
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3 Coding question- 1 easy, 2 medium

Q1. Coding Round with easy questions
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Q2. OS & CN Questions
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Q1. HR Round with salary negotiation
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Q1. Generally checks the communication skills
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Q2. About projects, college life,
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Q1. Tell me about yourself
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Q2. What is customer support help desk
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Customer support help desk is a centralized resource where customers can seek assistance with products or services.
• Provides assistance and troubleshooting for customers

• Handles inquiries, issues, and complaints

• May use various communication channels such as phone, email, chat

• Logs and tracks customer interactions for future reference

• Works to ensure customer satisfaction and retention
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There was structured questions and also the questions were quite good

Q1. What is smtp protocol
Ans. 
SMTP (Simple Mail Transfer Protocol) is a communication protocol used for sending email messages over the internet.
• SMTP is used to send emails from a client to a server or between servers.

• It operates on port 25 by default.

• SMTP uses a set of commands to communicate between email servers.

• Examples of SMTP servers include Gmail's SMTP server smtp.gmail.com.
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Q2. What is the difference between http and https
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HTTP is unsecured protocol while HTTPS is secured protocol using SSL/TLS encryption.
• HTTP stands for Hypertext Transfer Protocol, while HTTPS stands for Hypertext Transfer Protocol Secure.

• HTTP operates on port 80, while HTTPS operates on port 443.

• HTTPS uses SSL/TLS encryption to secure the communication between the client and server, while HTTP does not.

• HTTPS provides data integrity, authentication, and encryption, maki...read more
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Q1. Where do you see yourself in the next 5 years
Ans. 
In the next 5 years, I see myself growing into a senior Cloud Support Engineer role, leading a team, and expanding my knowledge in cloud technologies.
• Continuing to enhance my technical skills in cloud computing

• Taking on more responsibilities and leadership roles within the team

• Working towards certifications in cloud platforms such as AWS or Azure

• Contributing to the development and implementation of new cloud solutions

• B...read more
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Q2. What is one pros and cons of you
Ans. 
One pro is my strong problem-solving skills, while one con is my tendency to overthink situations.
• Pro: Strong problem-solving skills - able to quickly identify and resolve issues

• Con: Tendency to overthink situations - can lead to indecision or unnecessary stress
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