GMR Group Customer Care Executive Interview Questions and Answers

Q1. Tell me about your previous experience
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Q2. Give details on your previous experience
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Q1. Tell me something about yourself
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Q2. Why do you want to do this job
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Q1. What is Minimum FMCG shops in gurgaon .
Ans. 
There are over 5000 FMCG shops in Gurgaon.
• Gurgaon has a large number of FMCG shops due to its growing population and urban development.

• FMCG brands like Big Bazaar, Reliance Fresh, and Spencer's have multiple outlets in Gurgaon.

• The presence of shopping malls and commercial complexes also contribute to the high number of FMCG shops in Gurgaon.
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Q2. What is responsibilities Sales Executive .
Ans. 
Sales Executives are responsible for generating leads, meeting sales targets, building relationships with clients, and providing excellent customer service.
• Generate leads through cold calling, networking, and referrals

• Meet or exceed sales targets set by the company

• Build and maintain relationships with clients to ensure repeat business

• Provide excellent customer service before and after the sale

• Stay up-to-date on industr...read more
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Multiple choice questions

About sales discussion

Q1. How to rejection face
Ans. 
Facing rejection is a common part of sales. It's important to stay positive and learn from each experience.
• Stay positive and don't take rejection personally

• Ask for feedback to understand why the rejection occurred

• Learn from each rejection to improve your approach for future interactions

• Focus on the next opportunity rather than dwelling on the rejection
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Q1. Wt is emulsifier
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An emulsifier is a substance that helps mix two or more liquids that normally do not mix together, such as oil and water.
• Emulsifiers have both hydrophilic (water-attracting) and hydrophobic (water-repelling) properties.

• They stabilize emulsions by reducing the surface tension between the two liquids.

• Common examples of emulsifiers include lecithin, egg yolks, and mustard.

• Emulsifiers are commonly used in food products lik
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Q2. Explain fermentation
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Fermentation is a metabolic process that converts sugars into acids, gases, or alcohol.
• Fermentation is a anaerobic process, meaning it does not require oxygen.

• It is used in the production of alcoholic beverages like beer and wine.

• Fermentation is also used in the production of bread, yogurt, and pickles.

• The most common type of fermentation is alcoholic fermentation, where sugars are converted into alcohol and carbon dio
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Q1. Can you describe your skills and provide an overview of your background?
Ans. 
Experienced sales executive with strong communication, negotiation, and relationship-building skills.
• 10+ years of sales experience in various industries

• Proven track record of exceeding sales targets

• Strong ability to build and maintain client relationships

• Excellent communication and negotiation skills

• Proficient in CRM software and sales analytics
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Includes both Technical and Aptitude

Q1. Mostly depends on the interviewers feild. They didn't ask any questions from resume to me
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Q1. Can you provide information about yourself and your qualifications?
Ans. 
I am a highly motivated and experienced sales executive with a proven track record of exceeding targets and building strong client relationships.
• Over 5 years of experience in sales and business development

• Consistently exceeded sales targets by 20% for the past 3 years

• Strong negotiation and communication skills

• Built and maintained relationships with key clients such as ABC Company and XYZ Corporation
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Q1. Can you describe your experience at your previous company?
Ans. 
I had a successful tenure at my previous company, where I consistently exceeded sales targets and built strong relationships with clients.
• Exceeded sales targets by 20% in the first quarter

• Developed and implemented a new sales strategy that increased revenue by 15%

• Built and maintained relationships with key clients, resulting in repeat business

• Trained and mentored new sales team members to improve overall performance
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Q1. Salary expectations
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