Global Autotech Desktop Support Engineer Interview Questions, Process, and Tips

Yes, IP addresses are classified into different classes based on their range and purpose.

• IP addresses are classified into five classes: A, B, C, D, and E.

• Class A addresses are used for large networks, with the first octet being the network portion.

• Class B addresses are used for medium-sized networks, with the first two octets being the network portion.

• Class C addresses are used for small networks, with the first three ...read more

PST is a personal storage table used by Outlook to store emails, while OST is an offline storage table used for offline access.

• PST is used for storing emails, contacts, calendar items, etc. locally on the computer.

• OST is a copy of items stored on a mail server and allows offline access to emails.

• PST files can be imported/exported, while OST files are synchronized with the mail server.

• PST files are typically larger in s...read more

POST refers to Power-On Self Test in computer hardware.

• POST is a diagnostic testing sequence that a computer's BIOS runs to determine if the computer hardware is functioning properly.

• It checks the CPU, RAM, storage devices, and other hardware components for errors.

• If any issues are detected during POST, the computer may display error messages or beep codes to indicate the problem.

• POST results are typically displayed on...read more

BIOS is an older firmware interface, while UEFI is a newer and more advanced replacement for BIOS.

• BIOS stands for Basic Input/Output System, while UEFI stands for Unified Extensible Firmware Interface.

• BIOS uses the Master Boot Record (MBR) partitioning scheme, while UEFI uses the GUID Partition Table (GPT) scheme.

• UEFI supports larger hard drives and faster boot times compared to BIOS.

• UEFI has a graphical user interface...read more

A firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.

• Acts as a barrier between a trusted internal network and untrusted external network

• Filters network traffic based on rules set by the administrator

• Can be hardware-based or software-based

• Examples include Cisco ASA, Palo Alto Networks, and Windows Firewall

Yes, I have experience with router configuration.

• I have configured routers for network connectivity and security purposes.

• I am familiar with setting up VLANs, DHCP, NAT, and firewall rules on routers.

• I have troubleshooted router issues such as connectivity problems and performance issues.

• I have worked with routers from various manufacturers like Cisco, Juniper, and Ubiquiti.

LAN cables are color coded for easy identification and troubleshooting purposes.

• LAN cables typically follow the TIA/EIA-568-B color coding standard

• The standard color coding for LAN cables is: white/orange, orange, white/green, blue, white/blue, green, white/brown, brown

• Each color corresponds to a specific pin configuration for proper connectivity

• Color coding helps in quickly identifying cable types and troubleshooting

Yes, I have experience using antivirus software such as Sentinel and eScan.

• I have experience installing, configuring, and troubleshooting antivirus software on desktops.

• I am familiar with managing virus definition updates and performing system scans.

• I have worked with Sentinel and eScan to protect systems from malware and other security threats.

Steps to connect a USB printer to various computer systems

• Ensure the printer is compatible with the computer's operating system

• Connect the USB cable from the printer to the computer

• Install the printer drivers on the computer

• Set up the printer in the computer's settings

• Test the printer by printing a document

I prioritize user data based on importance and frequency of use, ensuring regular backups to prevent data loss.

• Identify critical user data such as documents, photos, videos, and emails

• Implement automated backup solutions to ensure regular and consistent backups

• Educate users on the importance of backing up data and provide guidance on best practices

• Utilize cloud storage services for offsite backups to protect against ph...read more

Yes, I have experience working with SAP in previous roles.

• Implemented SAP solutions for various business processes

• Provided support for SAP applications and troubleshooting

• Configured and maintained SAP systems

• Trained end-users on SAP functionality